Planters Bank · 12 hours ago
Teller / Backup CSR
Princeton, KY
Full-time
Onsite
Entry Level
$14/hr - $16/hr
3+ years expPlanters Bank, Inc. is seeking a Bank Teller / Backup CSR to provide exceptional customer service and accurately process transactions. The role involves greeting customers, maintaining professionalism, and ensuring confidentiality while handling various banking duties.
BankingFinanceFinancial Services
Responsibilities
Adhere to established policies and procedures
Greet and assist customers in a courteous and efficient manner
Ensure confidentiality of customer and bank information
Proficiency in the use of a keyboard required
Accurately interpret and apply instructions, policies, and procedures
Utilize mathematical skills to handle transactions accurately (addition, subtraction, multiplication, etc.)
Ensure exceptional attention to detail and accuracy in all job functions
Process deposits, withdrawals, loan payments, and related transactions, verifying necessary information
Follow Planters Bank policies regarding holds on accounts and fraud prevention
Operate office machinery (coin counters, currency counters, etc.) with precision
Maintain accurate cash drawer levels and safeguard cash at all times
Answer customer inquiries and use opportunities to cross-sell products and services
Process mail deposits, loan deposits, and night depository transactions
Assist with the scanning and processing of work-related documents
Issue cashier’s checks, credit card cash advances, and other bank products as required
Demonstrate product knowledge and refer customers to appropriate services
Maintain a secure and safe working environment for both customers and colleagues
Be flexible, serving as a backup CSR when needed
Perform customer services: open new accounts, order checks, process direct social security deposit forms, process stop-payments, process alterations to existing accounts
Follow up with customers in a reasonable amount of time
Participate in rotating Saturday shifts
Comply with all applicable federal and state banking laws, regulations, and rules
Always treat all colleagues and customers with respect and professionalism
Perform other related duties as assigned by management
Qualification
Required
Must have High School Diploma or equivalent of
Strong mathematical skills to ensure accurate transaction processing
Excellent customer service skills with the ability to build relationships with clients
Proficient in cash register operations and cash management practices
Ability to detect potential fraud through keen observation and attention to detail
Strong communication skills, both verbal and written, to effectively interact with customers and team members
A commitment to maintain the highest standards confidentiality in all transactions
Ability to Commute: Princeton, KY 42445 (Required)
Preferred
Previous experience in cash handling or financial services is preferred
Knowledge of loan processing procedures is a plus
Cash handling: 3 years (Preferred)
Banking: 1 year (Preferred)
Customer service: 3 years (Preferred)
Benefits
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Opportunities for advancement
Paid time off
Paid training
Referral program
Retirement plan
Tuition reimbursement
Vision insurance
Company
Planters Bank
Planters Bank provides personal banking and business banking services.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2014-01-14Acquired
Leadership Team
Rick D.
Executive Vice President & CFO
Michael Selfe
Senior Vice President, Chief Operating Officer
Recent News
Memphis Business Journal
2025-01-22
Company data provided by crunchbase