netPolarity, Inc. (Saicon Consultants, Inc.) · 1 day ago
Operations Analyst
Detroit, MI
Contract
Hybrid
Senior Level
5+ years expnetPolarity, Inc. is a consulting firm seeking an Operations Analyst to serve as a liaison between external vendors, call center, and customers. The role involves processing vendor claims, analyzing business systems, and documenting business processes to align with client requirements.
DeliveryHuman ResourcesInformation TechnologyStaffing Agency
Hiring Manager
Ashutosh Pandey
Responsibilities
Liaison between HPP external vendors, call center, and customers
Communication via email and phone
Process vendor claims/payments using Service Bench application
Reviews, analyzes and evaluates business systems and user needs
May be responsible for documenting and translating business processes in a clear and concise method by using their knowledge of business process mapping and of the various tools and software that are available
This will be accomplished by focusing on specific client requirements and ultimately interpreting these requirements into an illustration of the overall business process
Formulates systems to parallel overall business strategies
Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs
The senior associate must also be adept at understanding and identifying bottlenecks, rework, and multiple loops with the documented process, and be able to provide solutions
Relies on experience and judgment to plan and accomplish goals
Performs a variety of complicated tasks
Excellent PC skills and knowledge of Microsoft Office tools
May coordinate the work of others to the extent their efforts might affect completion of assigned tasks
A wide degree of creativity and latitude is expected
Qualification
Required
Liaison between HPP external vendors, call center, and customers
Communication via email and phone
Process vendor claims/payments using Service Bench application
Reviews, analyzes and evaluates business systems and user needs
May be responsible for documenting and translating business processes in a clear and concise method by using their knowledge of business process mapping and of the various tools and software that are available
This will be accomplished by focusing on specific client requirements and ultimately interpreting these requirements into an illustration of the overall business process
Formulates systems to parallel overall business strategies
Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs
The senior associate must also be adept at understanding and identifying bottlenecks, rework, and multiple loops with the documented process, and be able to provide solutions
Relies on experience and judgment to plan and accomplish goals
Performs a variety of complicated tasks
Excellent PC skills and knowledge of Microsoft Office tools
May coordinate the work of others to the extent their efforts might affect completion of assigned tasks
A wide degree of creativity and latitude is expected
5 to 7 years of experience working with business customers gathering system requirements
Bachelor's degree or equivalent work experience in area of specialty is required
Company
netPolarity, Inc. (Saicon Consultants, Inc.)
netPolarity, a subsidiary of Saicon, is a certified Woman and Minority-Owned Business Enterprise, a leading full-service workforce solutions provider delivering contingent workforce staffing, payrolling, temp-to-hire and direct-hire services to Fortune 500 companies nationwide.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Haixia Zhang
Chief Executive Officer
Company data provided by crunchbase