PNC · 1 hour ago
Operations Manager II - Servicing Transfers - Midland
Charlotte Piedmont Center (NC037)
Full-time
Onsite
Mid, Senior Level
3+ years expPNC is a leading bank that emphasizes the importance of its people in delivering exceptional customer experiences. The Operations Manager II will oversee operations strategy, manage teams, and ensure compliance while driving business results and fostering an inclusive workplace culture.
BankingFinanceFinancial Services
No H1B
Responsibilities
Participates in the development of the operations strategy. Executes operating plan and communicates strategy to operations team. Responsible for two or more functions across one or more sites, or may manage a complex product, function or location. Manages managers, supervisors and/or individual contributors. May participate in industry forums
Manages and is responsible for achieving desired business results. Acts as a senior point of escalation and resolves exceptions related to complex processes and/or product support. Reviews and provides oversight on end to end processes of varying risk and financial value. Interacts with customers and/or third parties to drive business results and resolve escalated issues
Provides coaching and development to team members, supervisors and/or managers. Leads staff meetings, communicates the strategic direction and translates into tactical operating plans
Provides consultation and advice to service partners and customers. Identifies and influences strategic improvement initiatives and serves as a representative or a project sponsor for operations group on projects. Develops, reviews and/or approves standard operating procedures as appropriate. Recommends and/or drives policy improvements
Oversees and/or owns the control framework for unit(s) of responsibility. Reviews transactions, reports, and/or key risk indicators to identify exceptions, monitor quality and ensure effective quality risk management. Manages and is accountable for risk mitigation and business resiliency activities and/or strategies
Qualification
Required
Experience within the commercial real estate loan servicing industry
Management experience
Experience within PNC Midland
Participates in the development of the operations strategy
Executes operating plan and communicates strategy to operations team
Responsible for two or more functions across one or more sites, or may manage a complex product, function or location
Manages managers, supervisors and/or individual contributors
Acts as a senior point of escalation and resolves exceptions related to complex processes and/or product support
Reviews and provides oversight on end to end processes of varying risk and financial value
Interacts with customers and/or third parties to drive business results and resolve escalated issues
Provides coaching and development to team members, supervisors and/or managers
Leads staff meetings, communicates the strategic direction and translates into tactical operating plans
Provides consultation and advice to service partners and customers
Identifies and influences strategic improvement initiatives
Serves as a representative or a project sponsor for operations group on projects
Develops, reviews and/or approves standard operating procedures as appropriate
Recommends and/or drives policy improvements
Oversees and/or owns the control framework for unit(s) of responsibility
Reviews transactions, reports, and/or key risk indicators to identify exceptions, monitor quality and ensure effective quality risk management
Manages and is accountable for risk mitigation and business resiliency activities and/or strategies
Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions
Assessing and effectively managing all of the risks associated with their business objectives and activities
Cultivates diverse teams and inclusive workplaces to expand thinking
Role models our values with transparency and courage
Takes action to drive change and innovation that will transform our business
Takes personal ownership to deliver results
Empowers and trusts others in decision making
Raises the bar with every talent decision and guides the achievement of all employees and customers
Roles at this level typically require a university / college degree
3+ years of industry-relevant experience
An operations or production environment position typically requires 2 years of previous managerial experience
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered
Bachelors
Preferred
Accountability
Customer Solutions
Ensure Compliance
Personal Initiative
Process Improvements
Results-Oriented
Risk Mitigation Strategies
Standard Operating Procedure (SOP)
Decision Making and Critical Thinking
Effective Communications
Internal Resource Coordination
Operational Functions
Problem Solving
Process Management
Standard Operating Procedures
Benefits
Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
A robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level and years of service
Company
PNC
PNC is a financial service company providing bank deposits products and services to its community.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1975-11-17IPO
Leadership Team
Keith Hayes
SVP, PNC Aviation Finance
M
Michael Gaber
Senior Vice President - Originations
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