Russell Tobin · 11 hours ago
CSR
United States
Contract
Remote
New Grad, Entry Level
$22/hr - $24/hrRussell Tobin's client is seeking a Customer Service Representative to handle inquiries related to elections and pensions. The role involves providing accurate information, assisting participants with processes, and documenting interactions in a professional environment.
ConsultingHuman ResourcesLegalStaffing Agency
Hiring Manager
Jennifer Zabala
Responsibilities
Handle inbound calls from participants regarding elections and pension-related inquiries
Provide accurate and timely information to callers about upcoming changes and options
Assist participants in making elections and completing required processes
Document call details and participant interactions accurately in the system
Navigate multiple screens and knowledge bases to find relevant information
Follow all scheduled breaks and work hours as assigned
Maintain a professional, quiet, and distraction-free workspace for calls
Qualification
Required
High school diploma or equivalent required
Reliable internet speed of at least 50 Mbps
Hardline ethernet connection (Wi-Fi not acceptable)
Must have basic computer skills (typing, navigating multiple screens, searching databases, and documenting calls)
Must be within 1 hour of the listed office locations for occasional in-office support
Preferred
Experience with pensions, office environments, or call centers preferred but not required
Benefits
Comprehensive healthcare coverage (medical, dental, and vision plans)
Supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity)
A 401(k)-retirement savings
Life & disability insurance
An employee assistance program
Identity theft protection
Legal support
Auto and home insurance
Pet insurance
Employee discounts with some preferred vendors
Company
Russell Tobin
Russell Tobin is a staffing and recruiting company that provides recruitment and staffing advisory services.
Founded in 2010
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
John Woronowich, JD
Vice President - Search, Staffing & Embedded Partnerships
Ashley Steger
Director of Talent Acquisition and People Operations- Embedded Partnerships
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