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Net2Source (N2S) · 1 day ago

Desktop Support Specialist

positionMadison, WI
timeContract
remoteOnsite
seniorityMid Level
money$27/hr - $27/hr
Net2Source (N2S) is seeking a Desktop Support Specialist to provide Level 2 support. The role requires an experienced technician to resolve issues proactively and maintain customer communication while documenting tickets.
B2BDeliveryHuman ResourcesInformation Technology
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Growth Opportunities
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H1B Sponsor Likelynote
Hiring Manager
Damini Rawat
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Responsibilities

This role requires an experienced Desktop support L2 tech background in similar roles in the past
Ability to take initiative to resolve issues, even when there is ambiguity, to find the solution, keep the customer updated, and properly document tickets are all extremely important in this role

Qualification

Desktop supportTroubleshooting skillsLife Sciences backgroundCommunication skillsInitiative

Required

Experienced Desktop support L2 tech background in similar roles in the past
Ability to take initiative to resolve issues, even when there is ambiguity
Keep the customer updated
Properly document tickets
Ability to work alone as this is a single tech site
High emotional intelligence with strong communication skills
Ability to have face to face conversations with a variety of personnel and levels
Great troubleshooting and diagnostic skills in identifying root causes
Ability to resolve problems proactively

Preferred

Life Sciences / Healthcare background is a plus

Company

Net2Source (N2S)

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Net2Source (N2S) is a Minority owned global workforce solutions company recognized by SIA as the largest and fastest-growing Total Talent Solutions provider with a presence in 34 countries and in-house Glo-Cal (global and local) teams to support our clients.
dateFounded in 2007
location
Somerset, New Jersey, USA
people-size1001-5000 employees
web-link
http://net2source.com

H1B Sponsorship

Net2Source (N2S) has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (7)
2022 (8)
2021 (10)
2020 (25)

Funding

Current Stage
Late Stage

Leadership Team

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Ashish Garg
Founder & CEO
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Company data provided by crunchbase