Concentrix · 22 hours ago
AI Solution Architect – Conversational Platforms
United States
Full-time
Remote
Senior Level, Lead/Staff
$106K/yr - $150K/yr
8+ years expConcentrix is a global technology and services leader that powers the world’s best brands. They are seeking an AI Solution Architect to design and implement enterprise-grade contact center automation solutions, leveraging advanced AI capabilities and collaborating with sales and engineering teams.
Customer ServiceInformation TechnologyOutsourcingSalesUX Design
Responsibilities
Collaborate with Sales Representatives and Engineers to design tailored solutions through client discussions, RFP/RFI documentation, and solution requests
Partner with Professional Services leaders and teams to ensure robust and scalable solution designs
Develop solution strategies, including timelines, ROI models, and presentation materials for stakeholders
Identify and resolve issues affecting solution design, timelines, and resources
Participate in pricing strategy discussions with Sales and Finance and secure necessary approvals
Assess and escalate potential risks for solution components and collaborate on risk mitigation strategies
Contribute to scope of work documents and facilitate meetings to review pricing, staffing, timelines, and contracts
Perform research on customers, industries, and verticals to provide subject matter expertise and differentiate solutions
Assist Sales in securing resources for compliance with NDAs, Deal Reviews, Legal, and Security requirements
Continuously improve opportunity management processes for efficiency and effective messaging
Lead architecture and design for Conversational AI solutions, integrating Generative AI, Agentic AI, and CCaaS platforms
Define scalable, secure, and high-performance architectures for multi-channel conversational experiences (voice, chat, messaging)
Architect solutions leveraging LLMs, AI orchestration frameworks, and agentic workflows for autonomous task execution
Ensure best practices in API design, microservices, cloud-native deployments, and DevOps
Lead integration strategies for CCaaS platforms (Genesys, Five9, Amazon Connect) with conversational AI systems
Collaborate closely with software engineering teams to deliver complex solutions and support development daily
Work in agile environments with stakeholders to refine requirements and execute using excellent engineering practices
Qualification
Required
Bachelor's Degree in Computer Science, Engineering, or related field; or equivalent experience in solution architecture for AI-driven customer experience platforms
Minimum 8 years of experience in software engineering and at least 5 years in solution architecture for enterprise-scale applications
Hands-on experience implementing Generative AI solutions, including LLM-based architectures and AI agent frameworks such as LangChain or AutoGen
Experience with bots, self-service applications, IVR, messaging/chat (omni-channel), and CX best practices
Hands-on experience with REST APIs, microservices, Kubernetes, and cloud platforms (AWS, Azure, GCP)
Proficiency in Node.js, Python, or Java
Excellent communication skills, both written and verbal, with ability to present to internal and external stakeholders
Proven ability to organize and prioritize projects in fast-paced environments
Strong customer service disposition, professionalism, and demonstrated business acumen
Preferred
Experience integrating CCaaS platforms (Genesys, Five9, Amazon Connect, etc.) is a plus
Familiarity with React and MongoDB is a plus
Benefits
Medical, dental, and vision insurance
Comprehensive employee assistance program
401(k) retirement plan
Paid time off and holidays
Company
Concentrix
Concentrix is an IT firm that engages in software services, data analytics, enterprise technology, and digital operations.
10001+ employees
H1B Sponsorship
Concentrix has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2022 (1)
2021 (10)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$2.15B2023-07-19Post Ipo Debt· $2.15B
2020-12-01IPO
2006-09-11Acquired
Leadership Team
Chris Caldwell
President and CEO
Pethachi Pichappan
Vice President Information Technology
Recent News
2026-01-22
2026-01-20
2026-01-14
Company data provided by crunchbase