UNM Hospital · 1 day ago
INFORMATION TECHNOLOGY CUSTOMER SUPPORT -
Albuquerque, NM
Full-time
Onsite
Entry Level
$22.49/hr - $27.91/hr
1+ years expUNM Hospital is seeking an Information Technology Customer Support professional to assist in the operation of their help desk. The role involves answering help desk calls, maintaining user-support databases, and providing customer service to users with technical issues.
EducationHealth CareHospital
Responsibilities
CUSTOMER SERVICE - Answer help desk phone; determine user problem; offer assistance or refer to appropriate level technical support, system analyst or other IT personnel
PLANS - Prepare and publish detailed emergency plans and procedures in support of Hospitals operations during stress and crisis events
CUSTOMER SERVICE - Perform follow-up evaluation with individual users to insure customer satisfaction
CUSTOMER SERVICE - Directly assists users on such issues as electronic mail, PC operation, normal functioning of terminals/printers, access to network functioning terminals/printers and access to network resources
DATA - Use a user-support database to access solutions to frequent problems
DATA - Maintain the user support database by logging in all parameters of calls and entering the appropriate codes
REPORTS - Generate statistical reports from the user support database
DATA - Key alpha and numerical data, and enter text into word processing in prescribed formats
SUPPORT - Provide IT project support, performing special tasks, and data entry or scanning jobs as required in a specific time frame
SUPPORT - Assist analysts, operators, technical support and training personnel in designing and improving user-support and quality-improvement processes
CUSTOMER SERVICE - Ensure prompt and courteous feedback to those requesting IT services
TEAMS - Participate in and contribute to cross-functional and interdepartmental teams and exercises
Qualification
Required
High School or GED Equivalent
1 year directly related experience
Computer, typing, and spreadsheet applications skills
Company
UNM Hospital
As a teaching hospital and the only Level 1 Trauma Center in the state of New Mexico, we offer our professionals the opportunity to do impactful work and to grow, as individuals and a team.
5001-10000 employees
H1B Sponsorship
UNM Hospital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (6)
Funding
Current Stage
Late StageLeadership Team
Kate Becker
CEO
Amber Jackson
Talent Acquisition Partner
Recent News
Business Journals
2024-05-28
Albuquerque Business First
2023-11-27
Company data provided by crunchbase