Nutter · 10 hours ago
Help Desk Administrator
Boston, MA
Full-time
Hybrid
Mid Level
$65K/yr - $78K/yr
3+ years expNutter McClennen & Fish is a law firm seeking a Help Desk Administrator Tier 1 to provide exceptional technical support to attorneys and professional staff. The role involves troubleshooting issues, maintaining an asset database, and creating user accounts while ensuring customer satisfaction and support coverage.
AdviceConsultingLegal
Responsibilities
Troubleshoots and diagnoses problems through to resolution to minimize down time of applications, hardware and personnel, and follows internal escalation routines to various IT support functions
Provides accurate record of each call in a service management tracking tool; monitors all open issues to ensure business and customer expectations are met, provided periodic updates, and promotes customer advocacy
Maintains asset database for all IT related hardware
Works with Manager to recommend training programs based on calls to better assist end users
Develops and maintains articles for the Help Desk’s knowledgebase
Creates new user accounts on various systems
Enforces policies and procedures for end users’ use of technology
Qualification
Required
High school diploma or its equivalent required
At least three (3) years of experience working in a technology Help Desk position
Professional experience and advanced knowledge of the Microsoft Office 2013 and 2016 Suite
Preferred
High degree of technical skills and experience in a law firm or other professional services environment
Professional experience with iManage FileSite and other legal applications a plus, but not required
Possesses excellent troubleshooting and problem-solving skills
A self-starter with the ability to multitask and set priorities as needed
Excellent interpersonal skills, including strong communication skills, tact and diplomacy as well as the ability to interact positively and productively with all levels of the firm
Demonstrates organization, flexibility, and reliability to set priorities, as well as the ability to manage multiple responsibilities and works well under pressure
Works collaboratively with team members as well as attorneys and staff throughout the firm
Adaptable to last-minute changes and disruptions, and ability to reprioritize if necessary
Continue to advance in the knowledge and skills needed to perform job duties
Demonstrate the ability to remain composed and interact positively and professionally with higher management, peers and subordinates in all situations
Communicate effectively in person, in writing and electronically
Benefits
Comprehensive medical, dental, and vision insurance
Pet Insurance
Short and Long-Term Disability
Life Insurance
401(k) with company match
Profit Sharing
Generous PTO and Paid Holidays
Tuition Reimbursement
Flexible Spending Accounts
Employee Assistance Program
Hybrid Schedule
Company
Nutter
Nutter provides a high-value experience in legal services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Bob Blakeley
Chief Financial Officer
Alicia K. Mack
Chief Client Development + Marketing Officer
Recent News
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