Dentsply Sirona · 3 hours ago
Technical Support Field Engineer - Washington, DC
United States
Full-time
Remote
Mid Level
4+ years expDentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, dedicated to improving dental care. The Technical Support Field Engineer provides on-site technical support for Dentsply Sirona Imaging, CAD/CAM, and Treatment Center customers, evaluating hardware and software issues and providing solutions while also training dealer technicians and customers.
DentalEducationHealth CareManufacturingMedical Device
Responsibilities
Provides site assessments, on-site installation, preventative maintenance and troubleshooting to Dentsply Sirona Imaging, CAD/CAM and Treatment Center customers
Provides guidance and answers to customers calling in requesting assistance in installation, operation, troubleshooting and repairing assigned products
Administers technical functions, tests equipment, handles repairs, conducts site inspections, engages with clients, and ensures compliance with all regulatory requirements
Demonstrates system functionality to customers and responds to customer issues and complaints
Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems
Acquires and maintains technical knowledge, skills, and references, in all areas of the assigned products, to expertly install, operate, troubleshoot, and repair the equipment
Recommends or performs minor remedial actions to correct problems, including troubleshooting, testing of equipment, generating reports, and modification of designs
Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication. Records all pertinent information received on product problems and complaints
Acts as a resource for other departments to request technical information and assistance regarding the assigned products
Installs, repairs, and maintains customers’ equipment; trains customers on how to properly use equipment
Travels to perform service calls on equipment on short notice as needed (may include overnight travel)
Works on special projects as assigned
Performs other duties and assignments as requested to support the technical service function
Qualification
Required
Minimum 2-year College Degree required; or certification in biomedical equipment technology, applied engineering, or technology field, or equivalent work experience; Bachelor's Degree preferred
Minimum of 4 years' experience of field experience in a technical environment (medical/dental equipment experience preferred)
Microsoft Office: Word, Excel and PowerPoint
SQL Database software
Internet and Email Applications
Database Management and ability to write queries a plus
Wireshark experience a plus
Demonstrated ability to read and understand electrical diagrams, data flows, and installation planning diagrams
Demonstrated ability to use the tools and technology needed to complete installations and repairs
Excellent knowledge of mechanical, electrical and mathematical skills
Exceptional interpersonal, communication, and problem-solving skills a must
Strong analytical and critical thinking skills
Excellent problem-solving skills; strong multitasking abilities
Experience with Complaint handling in medical device or similar regulated industry
Working knowledge of designs and features of medical/dental devices
Flexible and able to respond to changes to meet business needs
Ability to be versatile and service-oriented
Ability to remain calm in challenging situations
Understands and leverages training provided to solve complex challenges for our customers
Coachable and participates in the feedback process
Ability to meet the challenges of a fast-paced and demanding environment
Strong business acumen
Strong oral and written communication skills, including the ability to explain complex technical, mechanical, and electrical information to end users and trained technicians
Excellent oral and written communication skills (fluent in English – written and spoken)
Demonstrates a high-level of interpersonal skills and the ability to interact with customers, employees, and others in a professional and tactful manner
Ability to deal with problems involving several concrete variables in standardized situations
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Preferred
CompTIA, Cisco, or similar certifications are a plus
Company
Dentsply Sirona
Dentsply Sirona is a manufacturer of dental products and technologies.
10001+ employees
H1B Sponsorship
Dentsply Sirona has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (28)
2024 (14)
2023 (7)
2022 (14)
2021 (9)
2020 (16)
Funding
Current Stage
Public CompanyTotal Funding
$550M2025-06-05Post Ipo Debt· $550M
1987-08-21IPO
Leadership Team
Daniel Scavilla
President and Chief Executive Officer
Matthew Garth
Chief Financial Officer
Recent News
EIN Presswire
2026-02-03
GlobeNewswire
2026-01-16
2026-01-16
Company data provided by crunchbase