iRhythm Technologies, Inc. · 22 hours ago
Senior Program Manager, Customer Experience | Southeast Region
United States
Full-time
Remote
Senior Level
$138K/yr - $180K/yr
6+ years expiRhythm Technologies, Inc. is a leading digital healthcare company that creates trusted solutions for cardiac health. The Senior Program Manager in Customer Experience will own the strategy and execution of customer success across various accounts, ensuring the delivery of optimized customer journeys and operational efficiencies in cardiac monitoring solutions.
Health CareHealth DiagnosticsMedical DevicemHealthWearables
Responsibilities
Owns customer experience strategy and execution of customer success in all accounts assigned with proven impact on the business for up to 12 opportunities concurrently
Responsible for continuous improvement of CX tools and approaches
Accountable to meet CX impact metrics (KPIs) in assigned opportunities to accelerate growth and support overall health of the business
Collaborate with other CX team members on higher complexity and/or innovative opportunities to share learnings and best practices
Support customer clinical, operational, and financial goals via designing customer journeys to drive adoption of the Zio Service
Align with brand priorities to ensure the customer experience (CX) is streamlined, personalized, and optimized
Responsible for creating and leading end-to-end customer experience strategy and differentiated solutions informed by insights, analytics, and best practices
Differentiate iRhythm as a trusted partner in ambulatory cardiac monitoring through the creation of operational efficiencies and standardization of care for patients with cardiac arrhythmias
Partner with key stakeholders (Director + VP of Cardiovascular Service Line, Population Health, Chief of Cardiology + EP, etc.) within large health systems to align on goals and success metrics of cardiac programs, identify challenges with current cardiac monitoring program, and recommend solutions that enable health systems to optimize their program
Leverage career experience and iRhythm tools to create standardized, reproducible experiences for customer engagements
Collaborate closely with CX peers, with iRhythm area sales leadership and cross-functional team members such as Digital Solutions, Key Account Managers, Revenue Cycle Managers, Clinical Operations and Customer Service to effectively meet the needs of our customers and drive adoption of the Zio service
Accountable to prioritizing work that meets the needs of iRhythm business goals
Held accountable to performance metrics that demonstrate physician adoption across large health systems, contributing to the health of IRTCs business
Strategically partner with geographic sales team to understand their business plan, and how you can best support them impacting deep + broad penetration of their large health systems
Qualification
Required
Bachelor's degree required, Master's degree preferred
Minimum of 8 years of related experience with a Bachelor's degree; or 6 years of experience in a similar role and a Master's degree
Experience working in healthcare in process improvement, cardiovascular leadership, clinical degree preferred
Key attributes: Ability to influence across teams with strong teamwork and collaboration; ability to quickly build trust with sales team, cross-functional partners, and customers as a strategic partner
Willingness to be flexible to the needs of IRTC's business goals, ability to quickly onboard and execute within role within 3-6 months
Strong communication and presentation skills
Ability to quickly analyze data to glean insights impactful to making recommendations to both sales partners and customers
Demonstrated ability to adapt quickly and deliver on strong performance during times of ambiguity and complexity
Must be able to travel up to 50%
Preferred
Experience in device or clinical sales working with large health systems in a consultative capacity preferred
Strong understanding of the healthcare landscape and experience in cardiology preferred
Ability to multi-task and prioritize in a fast-paced environment
Proficiency with tools commonly used in a business environment including customer relationship management (Salesforce), Microsoft Office (Visio)
Company
iRhythm Technologies, Inc.
iRhythm is a leading digital health care company that creates trusted solutions that detect, predict, and prevent disease.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.18BKey Investors
BraidwellNovo HoldingsNorwest
2024-03-04Post Ipo Debt· $643.6M
2020-08-21Post Ipo Secondary· $220M
2019-09-11Post Ipo Equity· $115M
Leadership Team
Quentin Blackford
Chief Executive Officer
Mark Day
Chief Technology Officer
Recent News
2026-01-16
Investor's Business Daily
2026-01-13
Company data provided by crunchbase