GAINSCO · 13 hours ago
Customer Service Trainer
Richardson, TX
Full-time
Hybrid
Entry Level
1+ years expGAINSCO Auto Insurance is a company that values driven and enthusiastic individuals. They are seeking a Customer Service Trainer to deliver engaging training programs that prepare employees for success in their roles.
Auto Insurance
No H1B
Responsibilities
Facilitate new hire training for Customer Operations employees
Conduct continuous learning sessions covering new processes, system enhancements, refreshers, and skill development
Train employees preparing for internal promotions
Partner with peers, leaders, and SMEs to ensure training supports performance targets and service quality
Assist in developing and updating training materials as needed
Provide feedback and recommend improvements based on training delivery observations
Work with Learning & Development to ensure all content is accurate, relevant, and aligned with business needs
Maintain accurate training records and attendance
Prepare training rooms, materials, and digital resources
Assign courses in the Learning Management System (LMS)
Use training tools and technology to elevate the learning experience
Qualification
Required
High School Diploma or Equivalent
Minimum 1 year of experience in training, learning & development, coaching, or a similar role is required
Call Center experience is required
Excellent communication, facilitation, and presentation skills
Strong attention to detail and organizational skills
Ability to collaborate with partners across operations
Comfortable learning and using technology, systems, and LMS tools
Ability to adapt quickly to shifting priorities in a fast-paced environment
Must be able to work independently
Preferred
P&C insurance experience a plus
Benefits
Medical & dental
Vision insurance
Life insurance
Short-term and long-term disability insurance
Parental Leave Policy
401K + Company Match
PTO Plan + Paid Company determined Holidays
Company
GAINSCO
GAINSCO Auto Insurance® is a property and casualty insurance company concentrating on the non-standard personal auto insurance market, specializing in minimum-limits personal auto insurance.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2011-02-02IPO
Leadership Team
Dan Svob
Chief Financial Officer
Phillip West
Senior Vice President & CIO
Company data provided by crunchbase