Momentive Software · 12 hours ago
Senior Client Success Manager-1
United States
Full-time
Remote
Senior Level
5+ years expMomentive Software amplifies the impact of over 20,000 purpose-driven organizations globally. The Senior Client Success Manager serves as a strategic partner to clients, ensuring their needs are met while focusing on client portfolio development, retention, and satisfaction with Momentive's offerings.
Cloud InfrastructureInformation TechnologySoftware
No H1B
Responsibilities
Proactively manage portfolio of assigned clients through health checks measuring adoption, usage, and success
Handle contract renewal process and expansion of both software and service
Achieve targeted KPIs including client renewals, platform usage, and positive NPS
Build relationships with assigned clients and act as their internal voice
Manage client expectations through clear communication and anticipating roadblocks
Consistently log all client interactions and activities in Salesforce
Identify upsell and cross-sell opportunities to increase annually recurring revenue (ARR)
Improve overall awareness of Momentive Software to promote brand and solutions
Serve as subject matter expert within assigned industry vertical
Provide clients with industry best practices and proactive strategies
Collect and utilize client data to drive adoption and monitor risk
Analyze and provide data/metrics on account statuses, trends, and client health
Report findings to management and internal teams
Manage pipeline moving swiftly to meet assigned quota
Capture and share client feedback cross-functionally
Submit items to product/development team for consideration
Escalate unresolved client concerns to management
Share recommendations to improve processes with client success team
Lead strategic initiatives with product and development teams for enterprise requirements
Proactively manage portfolio of enterprise clients through comprehensive health assessments measuring adoption, usage and strategic success
Lead complex contract renewal negotiations and multi-year strategic agreements
Achieve targeted KPIs including enterprise client retention, platform utilization and superior NPS scores
Build relationships with enterprise clients and act as their internal voice
Manage client expectations through clear communication and anticipating roadblocks
Consistently log all client interactions and activities in Salesforce
Identify significant upsell and cross-sell opportunities to maximize enterprise account value
Drive expansion into new business units and departments within enterprise organizations
Elevate Momentive Software's strategic positioning within enterprise markets
Serve as industry thought leader within assigned enterprise vertical
Develop and deliver enterprise-grade strategic roadmaps aligned with client business objectives
Leverage enterprise data insights to drive organization-wide adoption and transformation
Conduct advanced analysis of enterprise account health, growth trends and strategic opportunities
Provide executive-level reporting on portfolio performance to senior leadership
Deliver strategic insights that inform enterprise go-to-market strategies
Capture and escalate enterprise client feedback to influence product strategy and roadmap
Lead strategic initiatives with product and development teams for enterprise requirements
Drive enterprise-focused process improvements and best practices across the organization
Qualification
Required
Bachelor's degree required or equivalent experience
At least 3 years of related experience required
Must have excellent analytical and problem-solving skills
Must have the ability to work independently and handle multiple priorities and deadlines simultaneously
Strong presentation skills and ability to negotiate
Proficient in Microsoft Office Suite
Demonstrate ability to learn and understand basic office software applications
Familiarity with CRM and performance tracking
Excellent verbal and written communication, organization and follow up skills
Excellent relationship building skills and ability to work both individually and as a member of a team are necessary
Ability to work effectively within a fast-paced, deadline-driven environment
Proven track record building successful relationships and partnerships at all organizational levels, internally, externally, intra and interdepartmentally
Strong client focus with exceptional collaboration skills ability to influence
5+ years of related experience required
Ability to mentor new and/or junior Client Success Managers
Advanced consultative selling skills
High level communication skills for building relationships with senior client stakeholders
Demonstrated mentorship skills
Preferred
Salesforce experience is a plus
SaaS solutions
Association/non-profit sector experience
Client Success Platform experience
Benefits
Medical, Dental & Vision Benefits
401(k) Savings Plan with Company Match
Flexible Planned Paid Time Off
Generous Sick Leave
Inclusive & Welcoming Environment
Purpose-Driven Culture
Work-Life Balance
Commitment to Community Involvement
Employer-Paid Parental Leave
Employer-Paid Short-Term Disability
Remote Work Flexibility
Company
Momentive Software
Momentive Software is the provider of technology and revenue solutions for more than 13,000 associations and nonprofit organizations.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-04-01Private Equity
2017-04-12Private Equity
Leadership Team
Dustin Radtke
Chief Product and Development Officer (CPDO | CPO | CTO)
Summit Roshan
Chief Financial Officer
Recent News
2026-01-13
Company data provided by crunchbase