JLL · 10 hours ago
Analyst, Investor Services
Chicago, IL
Full-time
Onsite
New Grad, Entry Level
$70K/yr - $80K/yrJLL is a leading global provider of real estate and investment management services, and they are seeking an Analyst to join the Investor Services team in Chicago. The role involves providing comprehensive client service, managing investor onboarding, and supporting various investor-related processes to enhance client relationships.
CommercialReal Estate
No H1B
Responsibilities
Facilitate comprehensive investor onboarding processes in partnership with IR and Compliance teams
Assist in managing the centralized mailbox for investor queries using Zendesk, ensuring prompt and professional responses
Process Investor Portal support and access request tickets
Respond to investor queries and provide comprehensive client service across multiple investment strategies
Assist with Request for Proposal (RFP) preparation and coordination, working closely with IR professionals and fund teams
Manage DDQ and RFI processes from initial receipt through final delivery, ensuring timely and accurate responses
Support firm-level requests including industry surveys, consultant database updates, and benchmarking studies
Coordinate responses to internal and external audit inquiries and provide requested documentation
Support data gathering, compilation, validation, and reconciliation activities
Support routine internal partner queries and respond promptly to stakeholder questions across global teams
Participate in process improvement initiatives that enhance client service delivery and operational efficiency
Identify opportunities for streamlining workflows and apply established solutions under guidance
Escalate complex matters appropriately while maintaining client service excellence
Qualification
Required
Quick learner with strong organizational abilities
Capable of working independently and effectively managing multiple client requests and project deadlines
Exceptional attention to detail with unwavering focus on accuracy
Excellent written and verbal communication abilities, suitable for professional investor interactions
Strong analytical capabilities with interest in investment processes
Multi-tasking abilities and willingness to complete a variety of projects simultaneously
Demonstrate flexibility with changing client priorities, deadlines and regulatory requirements
Highly self-motivated individual with proactive approach and strong initiative
Client-focused professional with confidence, integrity and understanding of institutional investor expectations
Awareness of data privacy requirements for handling confidential information
Strong time management skills with ability to prioritize competing demands in fast-paced IR environment
Preferred
Familiarity with Zendesk and Juniper Square platforms advantageous, but not essential
Benefits
Health benefits include medical, dental, vision, mental health support and additional ancillary insurance plans.
Generous paid time-off, including paid company holidays.
Additional benefits include paid parental leave short-term and long-term disability, as well as other care/wellness programs.
Financial wellness is supported through a 401(k) plan with a company match, flexible spending accounts or a health savings account.
Company
JLL
We’re a leading professional services firm that specializes in real estate and investment management.
Founded in 1783
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.59BKey Investors
JP Morgan Chase,Sculptor
2025-11-03Post Ipo Debt· $565.35M
2023-11-08Post Ipo Debt· $400M
2019-05-29Post Ipo Debt· $46.5M
Leadership Team
Christian Ulbrich
Global Chief Executive Officer
Jones Lang LaSalle
Global CEO, Capital Markets and Member
Recent News
2026-01-07
Morningstar.com
2025-12-29
Company data provided by crunchbase