CWA Merchant Services · 17 hours ago
Human Resources Manager
MI - Troy
Full-time
Hybrid
Senior Level
5+ years expCWA Merchant Services is a payment solutions company committed to helping entrepreneurs grow their businesses. The HR Manager will serve as a strategic architect of talent and culture, providing executive-level consultation and managing HR operations both in North America and internationally.
Customer ServiceFinancial ServicesService Industry
Responsibilities
Serve as the primary HRBP to the CAO, helping to shape the organizational structure and talent strategy for their specific business units
Collaborate with the HRBP Leadership Team to set departmental standards, share best practices, and drive enterprise-wide People Operations initiatives
Directly manage the Ireland-based HR Manager. You will provide guidance on complex EU labor relations while ensuring local practices remain consistent with our North culture and philosophy
Partnering with our Learning and Development team to lead the design and implementation of performance management, leadership development, and succession planning for the CAO’s organization
Design and lead comprehensive change management and communication plans for major organizational shifts within the CAO's remit
Maintain deep expertise in federal, state, and international regulatory changes (including Irish/EU labor laws) to ensure the company remains fully compliant and mitigates risk across all jurisdictions
Lead high-level fact-finding activities and prescribe remedies for complex legal or ethical concerns, ensuring all actions align with internal policies and external labor laws
Qualification
Required
Bachelor's degree in HR or related field required
Minimum 5+ years of progressive HR experience, with at least 5 years in a Senior Business Partner or Management capacity
Proven ability to influence C-suite leaders (CAO level) and navigate the complexities of a privately owned, high-growth environment
Deep experience in FinTech, Payments, or Technology, particularly in supporting back-office or administrative corporate functions
A track record of successfully managing other HR professionals, particularly across different time zones or international borders
Preferred
You have experience navigating the cultural and legal nuances of the Irish/UK labor market
You have a history of moving the needle on workforce planning, organizational design, and high-level project management
Expert-level proficiency in Workday and utilizing HR data to drive business decisions
SPHR, GPHR, or SHRM-SCP designations
Benefits
Medical, Dental, & Vision Coverage
Flexible Paid Time Off
401(k) + Match
Mental Health Support & Well-Being Program
Paid Maternity & Paternity Leave
Education Assistance
Company-funded Lifestyle Spending Account
Company
CWA Merchant Services
CWA Merchant Services is based in Syosset, NY and supports merchants in all different industries, specializing in both card present and card not present payment processing.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
D
Donna Dubinsky
Chief Financial Officer
R
Russell Berman
Chief Operating Officer
Company data provided by crunchbase