Capgemini · 1 day ago
D365 Technical Project Manager
Chicago, IL
Full-time
Onsite
Mid, Senior Level
$94K/yr - $210K/yrCapgemini is a global business and technology transformation partner, empowering organizations to unlock the value of technology. The D365 Technical Project Manager will oversee large programs, ensuring high-quality results while managing resources, risks, and stakeholder communications.
ConsultingInformation TechnologyInsurTechIT ManagementSoftware
Responsibilities
Drive a large program as a Tech PM with below skills: Contact Center Program Experience
Large CCaaS contact Center implementation experience is required involving IVR, CTI, Chat, Integration
Experience of deployment of Dynamics 365 in complex environment and global multi-geo rollout
Understand of key Dynamics 365 requirement and capability, and ability to identify risk with the program
Good interfacing skills with third-party like Microsoft and other vendors
Experience with Avaya, Genesys or related legacy CTI platform is nice to have
Should have executed on full end to end D365 Contact Center project
Responsible for overseeing the project/engagement/contract/activity on a daily basis and are responsible for delivering high-quality results within the identified objectives and constraints, ensuring the effective use of the allocated resources
Responsible for risk and issue management, project/engagement communication and stakeholder management
Perform the activities of planning, organising, securing, monitoring and managing the resources and work necessary to deliver specific project goals and objectives in an effective and efficient way
Responsible for leading either a large contractor engagement or a definable segment of a very large and complex contractor engagement
Clients may be external or internal
Responsible for the translation of the clients complex business requirements into formal agreements
Establish specific solutions, applications or processes which ultimately culminate in customer acceptance of the results
Work with client team members and executives to identify business requirements and subsequently working with, and leading others, in the initiating, planning, controlling, executing and closing the clients solution
Responsible for a wide range of process activities beginning with the request for proposal through development, and final delivery
Qualification
Required
Large CCaaS contact Center implementation experience is required involving IVR, CTI, Chat, Integration
Experience of deployment of Dynamics 365 in complex environment and global multi-geo rollout
Understand of key Dynamics 365 requirement and capability, and ability to identify risk with the program
Good interfacing skills with third-party like Microsoft and other vendors
Should have executed on full end to end D365 Contact Center project
Preferred
Experience with Avaya, Genesys or related legacy CTI platform is nice to have
Benefits
Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility
Company
Capgemini
Capgemini is a software company that provides consulting, technology, and digital transformation services.
Founded in 1967
10001+ employees
H1B Sponsorship
Capgemini has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2856)
2024 (3012)
2023 (3424)
2022 (4392)
2021 (3311)
2020 (5871)
Funding
Current Stage
Public CompanyTotal Funding
$4.72B2025-09-18Post Ipo Debt· $4.72B
1999-04-01IPO
Leadership Team
Aiman Ezzat
CEO, Capgemini Group
Anirban Bose
CEO of Americas SBU | Member of the Group Executive Board
Recent News
MIT Technology Review
2026-02-03
Capgemini to sell US subsidiary after ICE criticism | CIO
2026-02-03
Washington Technology
2026-02-03
Company data provided by crunchbase