Versique Executive, Professional & Interim Recruiting · 18 hours ago
Interim End User Services Engineer
Maple Grove, MN
Contract
Onsite
Mid Level
$20/hr - $25/hr
3+ years expVersique Executive, Professional & Interim Recruiting is a high-performance recruiting firm specializing in executive leadership search and interim hiring solutions. The End User Services Engineer delivers frontline technical support and engineering for end-user technology, ensuring reliable access to tools required for employees' roles.
Search Engine
Responsibilities
Act as an escalation point for complex end-user technical issues across hardware, software, networking, and collaboration tools
Support and maintain Windows and macOS endpoints, mobile devices, printers, and peripherals
Manage imaging, deployment, and lifecycle management of end-user hardware
Troubleshoot Microsoft 365 applications and other enterprise productivity tools
Respond to escalated service desk incidents and requests in accordance with defined SLAs
Document issues, resolutions, and knowledge articles for recurring problems
Contribute to ITIL-aligned processes, including incident, request, and change management
Implement and uphold end-user technology standards related to devices, collaboration tools, and security
Participate in IT initiatives such as office expansions, site openings, and enterprise software rollouts
Support network and Wi-Fi validation, video conferencing solutions, and conference room technology
Assist with endpoint patching, security controls, and compliance requirements
Partner with infrastructure, networking, and security teams to deliver a seamless end-user experience
Identify recurring issues and provide feedback to drive continuous improvement
Train and support end users on new tools and technology best practices
Qualification
Required
Associate or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent professional experience)
3+ years of experience in end-user support, desktop support, or IT service desk roles
Proficiency with Windows 10/11, macOS, and mobile operating systems (iOS/Android)
Strong working knowledge of Microsoft 365 (Teams, Outlook, SharePoint, OneDrive)
Experience with endpoint and identity management tools such as Active Directory, Intune, SCCM, or similar platforms
Familiarity with video conferencing platforms, Wi-Fi troubleshooting, and device imaging processes
Understanding of ITIL concepts, endpoint security, and patch management
Strong customer service mindset with clear, professional communication skills
Ability to troubleshoot methodically and explain technical concepts in user-friendly terms
Self-directed, organized, and capable of managing multiple priorities
Benefits
Medical
Dental
Vision
Accident/critical illness insurance
MN ESST
MN PFML
401(k) with a company match
Company
Versique Executive, Professional & Interim Recruiting
At Versique, we don’t just fill roles—we build teams, drive growth, and enable transformation.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Tony Sorensen
CEO
Chris Ohlendorf
COO/Co-Founder
Recent News
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