Best Egg · 3 hours ago
Back Office Team Manager
United States
Full-time
Remote
Mid, Senior Level
$70K/yr - $80K/yr
2+ years expBest Egg is a market-leading, tech-enabled financial platform helping people build financial confidence through a variety of installment lending solutions and financial health tools. The Manager of Backoffice will manage and develop a team responsible for resolving customer issues and ensuring service level standards are met, while also overseeing lien filings and terminations.
Financial ServicesFinTechLending
Responsibilities
Manage the daily business workflow with the team and assist in creating efficiencies
Scheduling and workforce management
Recruitment and interviewing
New hire and ongoing training
Quality monitoring and coaching
Account audits and root cause analysis
Complaint handling and customer escalations
Performance reviews and development
Qualification
Required
Bachelor's Degree preferred
2+ years of Customer Service, Collections &/or Call-Center experience
2+ years of experience in a similar Backoffice role
People &/or project management experience
Excellent written, oral and presentation skills
Proven track record of innovation, clever problem solving, and high-quality
Strong organization and prioritization skills
Must embrace change and thrive in an evolving department
Demonstrate leadership skills including self-direction, mentoring, leading change through positive behavior
Passionate about identifying trends and opportunities to simplify, automate, and standardize processes
Ability to lead a high-functioning team emphasizing collective ownership
Be confident and willing to challenge status quo, but also willing to concede and execute other's ideas when necessary
Capable of teaching and learning from others to promote continuity of knowledge and personal development
Ability to work effectively as a team member and as an independent contributor
Benefits
Pre-tax and post-tax retirement savings plans with a competitive company matching program
Generous paid time-off plans including vacation, personal/sick time, paid short--term and long-term disability leaves, paid parental leave, and paid company holidays
Multiple health care plans to choose from, including dental and vision options
Flexible Spending Plans for Health Care, Dependent Care, and Health Reimbursement Accounts
Company-paid benefits such as life insurance, wellness platforms, employee assistance programs, and Health Advocate programs
Other great discounted benefits include identity theft protection, pet insurance, fitness center reimbursements, and many more!
Company
Best Egg
Best Egg is a consumer financial technology platform that aims to help people feel more confident about their everyday finances through a suite of products and resources.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$2.09BKey Investors
Healthcare of Ontario Pension Plan (HOOPP)Invus
2022-03-10Series E· $225M
2018-01-29Debt Financing· $495M
2017-11-08Debt Financing· $312M
Leadership Team
Alex Rhodes
Chief Operating Officer
Recent News
2025-06-26
2024-05-24
Company data provided by crunchbase