NJM Insurance Group · 11 hours ago
Real Time Scheduling Analyst
Trenton, NJ
Full-time
Hybrid
Entry, Mid Level
$59K/yr - $74K/yr
2+ years expNJM Insurance Group is a leading mid-sized U.S. property and casualty insurance company. They are seeking a Real Time Analyst to monitor and manage the performance of the Contact Center in real-time, ensuring adequate staffing to meet call demands and providing insights to management.
InsuranceManufacturingTransportation
Responsibilities
Monitor current day call queues and real-time performance metrics of the contact center
Adjust and allocate resources to meet fluctuating demands and ensure that contact center goals are met
Administer contingency action plans when deemed necessary
Provide real-time updates and insights to management
Manage WFM mailboxes and hotline to make timely skill changes and schedule updates to reflect accurate intraday projections
Collaborate with team leaders to optimize staffing and scheduling, including offline requests
Maintain accurate records of operational data and prepare daily reports
Perform additional tasks and project-related work as business needs dictate
Qualification
Required
2+ years' experience in a contact center or workforce management environment
Strong analytical, technical and problem-solving skills
Excellent interpersonal, written and verbal communication skills
Strong multi-tasking ability with a good sense of urgency
Detail and team oriented
Working knowledge of standard computer software programs including MS Office (Word Excel Outlook)
Preferred
Nice WFM (IEX), and RingCentral CXOne experience
Benefits
401(k) with employer match up to 8% and additional service-based contributions
Health, Dental, and Vision insurance
Life and Disability coverage
Generous PTO
Paid Sick Leave
Paid parental leave in addition to state-mandated leave
Discretionary bonuses
Company
NJM Insurance Group
NJM (New Jersey Manufacturers) is an auto, homeowners, renters, commercial auto, umbrella and workers' compensation insurance providers.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Chris Malone
SVP, CFO & Treasurer
Carol Voorhees
Senior Vice President & Chief Information Officer
Recent News
2026-01-16
Company data provided by crunchbase