PhyNet Dermatology LLC · 10 hours ago
Cosmetic Concierge Lead - Salt Lake City, UT
Salt Lake City, UT
Full-time
Onsite
Entry, Mid Level
2+ years expGateway is seeking a Cosmetic Concierge Lead to oversee the cosmetic concierge team and ensure exceptional service delivery to cosmetic patients. The role involves managing treatment plans, coordinating appointments, and contributing to marketing strategies to drive sales growth while delivering superior customer service.
Health Care
Responsibilities
Lead the cosmetic front office team, establishing and maintaining a high standard of service excellence
Greet patients and handle check-in and check-out processes, ensuring their scheduling needs are met promptly and efficiently
Build and retain patient relationships by providing compassionate and exceptional care
Educate patients about available cosmetic services and products, fostering informed decision-making
Coordinate and manage appointments for multiple procedures, ensuring seamless scheduling
Collaborate with the team to achieve daily and monthly cosmetic revenue targets as set by leadership
Serve as a knowledge leader on cosmetic products and services, training team members as necessary
Address and resolve patient concerns regarding products or services, responding to inquiries via calls, emails, or messages within 24 hours
Anticipate and fulfill patient needs, ensuring a concierge-level experience for all
Plan and execute marketing events to promote cosmetic services and products
Monitor and maintain adequate inventory levels for retail and treatment products
Demonstrate regular and reliable attendance to support practice operations
Perform additional duties as assigned by management
Qualification
Required
High school diploma or equivalent required
Minimum of one (1) year in a dermatology office or spa setting
Two to three (2-3) years of experience in retail sales or customer service
Proficient in Microsoft Office applications
Strong ability to train and mentor team members
Excellent interpersonal and communication skills
Proven capability to contribute to and execute marketing strategies
Company
PhyNet Dermatology LLC
PhyNet's mission is to bring together high-quality, collaborative dermatology practices and empower
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2017-01-01Private Equity
Leadership Team
S
Sam Westover
Founder and Shareholder
Recent News
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