Technical Support Analyst I jobs in United States
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LexisNexis Risk Solutions · 3 hours ago

Technical Support Analyst I

positionMartinsville, IN
timeFull-time
remoteOnsite
seniorityEntry Level
money$49K/yr - $82K/yr
date2+ years exp

LexisNexis Risk Solutions is a key partner in risk assessment, providing innovative solutions and analytics. The Technical Support Analyst I role involves delivering post-sale technical assistance, troubleshooting issues, and ensuring customer satisfaction while maintaining system performance.

AnalyticsHealth CareInformation TechnologyInsurTechRisk ManagementSoftware
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Culture & Values
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H1B Sponsor Likelynote

Responsibilities

Resolve documented issues and troubleshoot moderately complex or partially documented problems
Escalate highly technical or unfamiliar issues to engineering for resolution
Research solutions proactively using documentation, tools, and internal resources
Execute and adapt test cases for patches, enhancements, and bug fixes
Validate fixes for both functionality and data accuracy
Maintain a polished, professional image in all customer interactions
Adapt tone and communication style to suit technical and non-technical audiences
Use log files and basic scripting to troubleshoot mid-level issues

Qualification

Technical support experienceAnalytical skillsMicrosoft Office proficiencyCustomer service skillsCommunication skillsTeam-oriented

Required

2–4 years of experience in technical support or application support, or a combination of relevant education and experience
Proven analytical, communication, and customer service skills
Team-oriented with a desire to learn and grow
Proficiency in Microsoft Office and confidence in troubleshooting technical issues effectively

Company

LexisNexis Risk Solutions

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LexisNexis Risk Solutions provides information to assist customers in industry and government in assessing, predicting, and managing risk. It is a sub-organization of ChoicePoint.
dateFounded in 2000
location
Alpharetta, Georgia, USA
people-size10001+ employees
web-link
https://risk.lexisnexis.com

H1B Sponsorship

LexisNexis Risk Solutions has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (129)
2024 (132)
2023 (86)
2022 (98)
2021 (125)
2020 (53)

Funding

Current Stage
Late Stage

Leadership Team

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Bill Madison
CEO - Insurance Solutions
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Mark Kelsey
Chief Executive Officer, LexisNexis Risk Solutions
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Recent News

Finovate
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2026-02-03
BiometricUpdate.com
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2026-02-03
GlobeNewswire
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2026-01-22
Company data provided by crunchbase