Rolls-Royce · 2 months ago
Customer Service Technical Support
Mankato
Full-time
Onsite
Mid Level
$64K/yr - $104K/yr
3+ years expRolls-Royce is a global leader in power solutions, and they are seeking a Customer Service Technical Support professional. The role involves coordinating communication within the Customer Care Center, providing technical assistance, and resolving service-related issues efficiently.
EnergyAerospaceManufacturingAutomotiveLogisticsIndustrial ManufacturingMachinery Manufacturing
No H1B
Responsibilities
Coordinates communication within the Customer Care Center team and 1st level service partners on field issues and report to a centralized data capturing system
Direct the communication and escalation of service-related issues from 1st level to 3rd level Global service teams in FN, coordinating information, conducting update meetings and delivering feedback resolution to 1st level partners
Provide proactive technical assistance for electronic systems, tools, and related software and hardware to internal customers, OEMs, distributors, dealers and end users
Preserve assigned area of tickets in a centralized service tool to capture critical data from event and issues in the field
Monitor and maintain the distributor database for incoming calls to After Sales
Maintains proficiency in area of product specialization in order to provide the most current direction on troubleshooting and issue resolution
Progresses calls to appropriate service provider and follows up to ensure that the customer receives timely support
Coordinate and maintain product information documents with technical data and procedural changes
Consult with engineering personnel to implement operating procedures, assist in the release of updated service manuals, resolve system malfunctions, and provide technical information, based on data from field investigations
Resolves technical service concerns and complaints in a timely manner
Keep management advised of major technical service concerns and follows up until resolved
Promote a compliance culture in area of responsibility and live the letter and the spirit of the Rolls Royce Code of Conduct
Perform special projects as required
Qualification
Required
Applicants must be authorized to work for any employer in the U.S without sponsorship. We are unable to sponsor or take over sponsorship of an employment Visa at this time
Bachelor's Degree in Business or Engineering and 3 years of customer service experience with an automotive or mechanical equipment environment; or 7 years of customer service experience in an automotive or mechanical equipment environment
A minimum of 3 years of customer service, design, test, or applications engineering experience with internal combustion engines or power generation equipment
Ability and willingness to travel (domestic and international)
Preferred
Strong ability to be a self-starter and works extended periods without supervision under multiple priorities
Strong communication skills and ability to influence others
Good organizational, planning and follow-up skills
Good oral, written and presentation communication skills
Good interpersonal skills and the ability to work effectively with others
Good negotiation skills and resilience to influence others
Good analytical and creative problem-solving skills when issues are complex
Proficient with PC and MS Office Suite
Knowledge of MTU comparable diesel products, and their applications
SAP systems
Knowledge of MTU America policies and procedures
Benefits
Health, dental, vision, disability, life and accidental death & dismemberment insurance
Flexible spending account
Health savings account
401(k) retirement savings plan with a company match
Employee Assistance Program
Paid Time Off
Certain paid holidays
Paid parental and family care leave
Tuition reimbursement
Long-term incentive plan
Company
Rolls-Royce
Rolls-Royce provides aerospace engines, power systems, defense propulsion, marine solutions, and comprehensive MRO services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$276.65MKey Investors
UK Space AgencyBNF Resources,Exelon Generation CompanyUnited States Navy
2024-07-22Grant· $6.21M
2024-04-08Grant· $1.49M
2023-03-17Grant· $3.53M
Leadership Team
Tufan Erginbilgic
Chief Executive Officer
Marius Swoboda
Head Design System Eng.
Recent News
2026-02-04
2026-02-03
2026-02-03
Company data provided by crunchbase