Call Center Associate jobs in United States
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Ultimate Staffing · 12 hours ago

Call Center Associate

positionPasadena, MD
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$19/hr - $23/hr

Ultimate Staffing is partnering with a reputable law firm client in the legal/financial services industry to hire Call Center Agents for their Pasadena office. This role involves handling high-volume inbound calls, providing professional customer service, and educating consumers on account status and resolution options.

EmploymentHuman ResourcesManufacturingStaffing Agency
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Comp. & Benefits
Hiring Manager
Keri Saunders
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Responsibilities

Handle high‑volume inbound calls from consumers regarding outstanding obligations
Provide professional, empathetic customer service
Educate consumers on account status and available resolution options
Follow pre‑approved call scripts
Accurately document conversations and updates using CRM software
Act as an extension of customer service

Qualification

Customer serviceCollections experienceBilingual skillsListening skillsCommunication skillsProblem-solving skills

Required

Prior experience in customer service or collections
Comfortable being on the phone for the majority of the workday
Ability to follow scripts, policies, and compliance standards
Strong communication, listening, and problem-solving skills

Preferred

Bilingual skills are a plus

Benefits

Bonus Program:
Group bonuses monthly
Top performers bonus

Company

Ultimate Staffing

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Ultimate Staffing specializes in clerical, administrative, customer service, and manufacturing and production positions.
dateFounded in 1994
location
Orange, California, USA
people-size501-1000 employees
web-link
http://www.ultimatestaffing.com/

Funding

Current Stage
Late Stage

Leadership Team

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Lisa Marez
Partnership Director
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Company data provided by crunchbase