New York Life Insurance Company · 21 hours ago
Life Solutions Customer Service Representative
Dallas, TX
Full-time
Hybrid
New Grad, Entry Level
$42K/yr - $43K/yrNew York Life Insurance Company is seeking Customer Service Professionals who are passionate about helping others and enjoy solving problems. In this role, you will serve as a primary point of contact for customers, providing support on life insurance products and policy transactions while delivering a best-in-class customer experience.
FinanceFinancial ServicesInsurance
Responsibilities
Serve as the first point of contact for customers, handling both routine and complex inquiries
Resolve customer issues efficiently while reducing customer effort and driving positive outcomes
Assist customers with policy-related transactions such as payments, withdrawals, and general policy inquiries
Communicate clearly and professionally with customers via phone and written channels
Deliver high-quality service that reflects New York Life’s brand and commitment to excellence
Work independently and collaboratively in a fast-paced, customer-focused environment
Attend up to two on-site workdays per quarter following completion of training
Qualification
Required
High School diploma or GED required; associate or bachelor's degree preferred
Strong verbal and written communication skills
Ability to interpret customer needs, identify solutions, and take ownership of issues
Ethical, accountable, and sound decision-making skills
Proficient computer skills with the ability to multitask
Must be within 50 miles of Dallas, TX, Tampa, FL, or Cleveland, Ohio
This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting
Preferred
Customer service or problem-solving experience preferred
Spanish speaking preferred but not required
Benefits
Medical, Dental, and Vision coverage
Paid vacation and holidays
401(k) with company match and pension plan
Student loan repayment and tuition reimbursement
Flexible spending and health savings options
Discounted fitness memberships
Company
New York Life Insurance Company
For over 180 years, we’ve helped turn your biggest dreams into milestones that last a lifetime.
Founded in 1845
10001+ employees
H1B Sponsorship
New York Life Insurance Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (149)
2024 (99)
2023 (85)
2022 (77)
2021 (48)
2020 (65)
Funding
Current Stage
Late StageLeadership Team
Craig DeSanto
CEO
Don Vu
Senior Vice President, Chief Data & Analytics Officer
Recent News
2026-01-13
2026-01-05
Insurance News in the United States
2025-12-13
Company data provided by crunchbase