Astor & Sanders · 19 hours ago
Customer Support Lead
Lakewood, CO
Full-time
Onsite
Entry, Mid Level
2+ years expAstor & Sanders Corporation is an award-winning IT solutions provider headquartered in McLean, VA, and is seeking a Customer Support Lead. This role involves managing a team of call center support staff, answering customer inquiries, and ensuring team goals are met.
Cyber SecurityInformation ServicesInformation TechnologySoftwareWeb DesignWeb Development
Responsibilities
Manage team of call center support staff
Answer customer product questions, assist with orders, track returns, accept payments for online products
Be a hands-on team leader responsible for daily monitoring of team goals and standards
Provide training for new employees
Hands on in the hiring and interviewing process
Handle fax, e-mail and phone inquiries
Track calls and service requests
Escalate problem calls to other service providers
Perform other tasks as assigned
Occasional warehouse product management support
Qualification
Required
2+ years of customer interaction experience, preferably in a call center environment
6+ months of leadership or management experience
Excellent customer service and phone etiquette skills required
Excellent communications and interpersonal skills required
Preferred
Phone sales or support experience is preferred
Experience working in an office setting using fax, e-mail and phones preferred
Experience providing support to end users on web site navigation ideal
Benefits
Generous Paid Time Off (PTO) and all Federal Holidays off
Comprehensive Health and Dental Insurance Coverage
Retirement Savings Plan
Pre-Tax Benefit Programs
Wellness and Work-Life Support
Professional Development
Performance and Referral Bonuses
Life and Disability Insurance
Company
Astor & Sanders
Astor & Sanders Corporation (Astor) is a leading IT digital transformation company optimizing federal missions through cost-effective, efficient, and scalable technology solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Sadhna Agrawal
President, and CEO
Company data provided by crunchbase