Direct Travel · 1 day ago
Director, Infrastructure Services
Schaumburg, IL
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expDirect Travel is one of the fastest growing Travel Management Companies in the world, committed to reimagining the industry through innovative solutions. The Director of Infrastructure is responsible for overseeing the IT infrastructure, leading a team to ensure system availability, security, and efficiency while managing budgets and strategic plans.
LeisureTravel
Responsibilities
Lead and Develop team members in a manner that reflects Creative Group’s Vision and Core Beliefs
Manage and coach team members focusing on their professional development and necessary training with the goal of improving execution of the planned activities to maximize results; identifies growth and educational opportunities aligned with individual career objectives
Interview, hire, engage, retain, and discipline and terminate with appropriate Senior Leadership Team approval when needed
Assess and analyze overall team performance results and service levels, initiating any actions needed to close gaps or address low team performance
Identify opportunities to provide feedback and demonstrate an ability to handle difficult conversations and conflict when necessary
Develop and deliver timely and fair performance reviews to direct staff, ensuring employee development and goal optimization
Identify and partner with respective department to implement training needs, as needed
Reinforce a team mentality within and across teams
Lead large IT projects, including the design and deployment of new IT systems and services
Monitor performance of information technology systems to determine cost and productivity levels, and to make Recommendations for improving the IT infrastructure
Troubleshoot hardware and software issues related to internal IT
Evaluate vendor cost and quality of services
Work with security to implement resources securely
Manage infrastructure lifecycles
Communicate and validate product architecture with peers, partners and stakeholders
Manage the design and implementation of system architecture and interfaces using industry best practice
Develop reporting metrics, dashboards and status reports, including performance against SLAs
Ensure the needed level of infrastructure diagrams and documentation are produced and maintained
Manage the development of a library of deployable and documented scripts, processes, and procedures for cloud migration and operational tasks
Contribute to the design, documentation and testing of Business Continuity and Disaster Recovery planning as required
Manage the forecast of system demands and recommend upgrades, expansions and reconfigurations. Help define IT infrastructure strategy, architecture, and processes
Assist the team with project planning and other large collaboration efforts, while fostering an environment of open communication and problem solving
Work with internal and external stakeholders to obtain and translate requirements into technical implementations
Perform other duties as assigned
Qualification
Required
Bachelor's degree in IT, computer science or management related field or equivalent experience
Experience working with technologies including Microsoft Azure, .Net, SQL Server, Web Services, REST APIs, etc
3+ years' experience delivering business-critical IT infrastructure that includes design, administration, implementation and management experience
5+ years of experience in cross-functional teams influencing senior-level management and key stakeholders effectively across the organization
Formal training and/or current certifications in ITIL or ITSM
Excellent customer service skills, including both verbal and written interpersonal communication skills
Benefits
Medical
Dental
Vision benefits
Employee rewards and recognitions program
Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support
Company
Direct Travel
Direct Travel is a leading provider of corporate travel management services.
1001-5000 employees
H1B Sponsorship
Direct Travel has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2016-06-20Acquired
Leadership Team
Darryl Hoover
CTO
Jennifer A. Franz, MSHRM ☕️ 🦋
Senior Human Resources Business Partner (North America)
Recent News
GlobeNewswire News Room
2023-02-26
2022-11-08
Company data provided by crunchbase