The College of Health Care Professions · 12 hours ago
Corporate Financial Aid Trainer
Texas, United States
Full-time
Onsite
Mid, Senior Level
5+ years expThe College of Health Care Professions is seeking a Corporate Financial Aid Trainer responsible for developing and implementing financial aid training for staff. The role involves collaborating with campus financial aid staff, ensuring compliance with regulations, and providing excellent customer service to students and employees.
EducationHigher EducationUniversities
Hiring Manager
Jessica Kelly
Responsibilities
Collaborate with all campus financial aid staff as well as committees to develop, maintain, and provide training initiatives to meet regulatory compliance standards for new and existing staff
Assists in the development of training platforms for internal advancement of existing employees
Assess and improve the learning processes, methodologies and technology used at CHCP
Use materials provided by Department of Education, The State of Texas Workforce Commission, local, regional, and national financial aid organizations to develop training
Responsible for staying abreast of legislative changes impacting CHCP
Continuous conduct tests for trainees to ensure compliance and knowledge retention
Utilize reports, internal audits, and staff observations to implement targeted training
Conducts continued training for all financial aid staff members
Improve and develop new policies and procedures based on federal and state changes
Assist with day-to-day financial aid operations and duties at a campus level
Provide excellent customer service to students and all employees at CHCP
Perform other related duties and participates in special projects as assigned
Qualification
Required
The candidate must be base out of Texas and must be willing to travel
Responsible for assisting in the development of financial aid staff, as well as maintaining and implementing financial aid training
These responsibilities will adhere to the Department of Education, State Regulations as well as CHCP Policy and Procedures
This position requires an individual to work in a team environment with a focus on customer service and support
Will report and work directly with the Corporate Director of Financial Aid
Additionally, will provide exceptional customer service to our campus staff and faculty using CHCP ICARE values
The employee must be willing and able to travel as required
Collaborate with all campus financial aid staff as well as committees to develop, maintain, and provide training initiatives to meet regulatory compliance standards for new and existing staff
Assists in the development of training platforms for internal advancement of existing employees
Assess and improve the learning processes, methodologies and technology used at CHCP
Use materials provided by Department of Education, The State of Texas Workforce Commission, local, regional, and national financial aid organizations to develop training
Responsible for staying abreast of legislative changes impacting CHCP
Continuous conduct tests for trainees to ensure compliance and knowledge retention
Utilize reports, internal audits, and staff observations to implement targeted training
Conducts continued training for all financial aid staff members
Improve and develop new policies and procedures based on federal and state changes
Assist with day-to-day financial aid operations and duties at a campus level
Provide excellent customer service to students and all employees at CHCP
Perform other related duties and participates in special projects as assigned
Bachelor's degree or 5(+) Years of experience in the Financial Aid Field
Must be proficient in Microsoft Office (i.e. Excel, Outlook, and Word) and data entry
Extensive knowledge of Campus Nexus software
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments
Dependability - Follows instructions, responds to management direction; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan
Initiative - Seeks increased responsibilities
Interpersonal - Focuses on solving conflict not blaming; maintains confidentiality. Must be able to work closely with all levels of management and team members
Planning/Organizing - Prioritizes and plans work activities; works independently; uses time efficiently; complete work efficiently and accurately with many interruptions
Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance
Team Work - Able to support good morale and group commitments to goals and objectives
Company
The College of Health Care Professions
The College of Health Care Professions - San Antonio is a school in San Antonio.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Irma Arguijo Rivera
Chief People Officer & Board Member
Jon Patterson, MSM, MBA, EdS
President, Online / Workforce Development & Strategic Partnerships, EVP Omni Educational Svs, LP
Recent News
2025-10-07
Company data provided by crunchbase