Help Desk Support Analyst jobs in United States
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The Judge Group · 5 hours ago

Help Desk Support Analyst

positionDraper, UT
timeContract
remoteOnsite
seniorityEntry Level
money$20/hr - $22/hr
date2+ years exp

The Judge Group is seeking a Help Desk Support Analyst located in Draper, UT. The role involves providing technical support and troubleshooting for Windows platforms, managing desktop/server OS, and delivering high-quality customer service.

E-LearningInformation TechnologyProfessional Services
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H1B Sponsor Likelynote
Hiring Manager
Prateek Srivastava
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Responsibilities

Provide technical support and troubleshooting for Windows platforms (Windows 7, 10)
Support Zoom, networking (LAN/WAN), and enterprise domain infrastructure
Manage and troubleshoot Windows desktop/server OS and Active Directory
Assist with Microsoft Outlook/Messaging and Office Suite (Word, Excel, PowerPoint)
Perform basic troubleshooting for Citrix, VMware, VDI, and virtualization environments
Provide mobile OS (iOS/Android) application support
Deliver high-quality customer service with ownership through resolution
Collaborate with executive leadership, requiring strong communication and soft skills

Qualification

Technical troubleshootingMicrosoft 365 SuiteCustomer serviceWindows OS supportNetworking supportProactive learnerProfessionalismCommunication skillsTeam player

Required

Provide technical support and troubleshooting for Windows platforms (Windows 7, 10)
Support Zoom, networking (LAN/WAN), and enterprise domain infrastructure
Manage and troubleshoot Windows desktop/server OS and Active Directory
Assist with Microsoft Outlook/Messaging and Office Suite (Word, Excel, PowerPoint)
Perform basic troubleshooting for Citrix, VMware, VDI, and virtualization environments
Provide mobile OS (iOS/Android) application support
Deliver high-quality customer service with ownership through resolution
Collaborate with executive leadership, requiring strong communication and soft skills
Solid technical knowledge and troubleshooting experience across Microsoft and networking environments
Strong customer service orientation with excellent communication skills (English proficiency required)
Team player, collaborative, self-motivated, and proactive learner
Ability to support executive leadership with professionalism and discretion

Preferred

2+ years of technical knowledge and troubleshooting experience with Microsoft 365 Suite, iOS, and Android devices
Experience in high-level customer support or VIP/executive support roles
High School Diploma required

Company

The Judge Group

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Glassdoor3.6
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Results through the Power of Experience.
dateFounded in 1970
location
Bala Cynwyd, Pennsylvania, USA
people-size1001-5000 employees
web-link
https://www.judge.com/

H1B Sponsorship

The Judge Group has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (3)

Funding

Current Stage
Public Company
Total Funding
unknown
1997-02-14IPO

Leadership Team

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Charlton Monsanto
Executive Vice President of Integrated Services and Innovation
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Recent News

Seattle TechFlash
Family-Owned Business Awards 2025: 2 generations of The Judge Group turn $2,000 into $500M in revenue
2025-09-12
The Judge Group
Judge Recognized by Staffing Industry Analysts on Multiple 2025 Industry Lists
2025-08-05
The Judge Group
The Judge Group Named to Forbes' America's Best Recruiting and Temporary Staffing Firms 2025 List
2025-05-07
Company data provided by crunchbase