VetEvolve · 5 hours ago
Manchester Vets - Client Services Representative
Manchester, Maryland
Full-time
Onsite
New Grad, Entry LevelVetEvolve is a people-first organization that provides industry know-how and reliable support to veterinary teams. The Client Services Representative plays a critical role in client satisfaction and communication, ensuring efficient and compassionate care for patients and their owners.
PetService IndustryStaffing AgencyVeterinary
Responsibilities
Greet clients and patients warmly, in person, by phone, and electronically (email/text)
Schedule appointments accurately and efficiently
Manage appointment flow and communicate delays or changes
Obtain and verify client and patient information
Provide clear explanations of hospital policies, estimates, and procedures
Handle difficult or emotional client situations with empathy and professionalism
Support clients during sensitive visits, including euthanasia appointments
Process payments (cash, credit, check, and Care Credit)
Accurately enter charges, invoices, and payments in the Practice Management System (Cornerstone)
Review and confirm estimates and invoices with clients
Manage daily cash drawer and end-of-day procedures as assigned
Handle prescription refill requests and client communications per protocol
Maintain accurate medical and client records
Coordinate communication between clients and medical staff
Assist with intake, discharge instructions, and follow-up communications
Maintain front desk cleanliness and organization
Follow established hospital protocols and SOPs
Support scheduling coverage needs, including flexibility for emergencies or staffing gaps
Qualification
Required
Strong customer service and communication skills
Ability to multitask and prioritize in a fast-paced environment
Professional demeanor with strong attention to detail
Ability to handle emotionally charged situations with compassion
Basic computer proficiency
Ability to work as part of a team
Preferred
Prior experience in a veterinary hospital or medical office
Experience using Cornerstone or similar veterinary PIMS
Knowledge of veterinary terminology
Cash handling, credit card, and Care Credit experience
Company
VetEvolve
VetEvolve offers veterinary services.
Founded in 2014
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Varsity Healthcare Partners
2023-10-16Private Equity
Leadership Team
Catherine Howell
Chief Executive Officer
Nick Lodestro
Member Board of Directors
Recent News
varsityhealthcarepartners.com
2024-12-27
Company data provided by crunchbase