Patient Funding Alternatives · 7 hours ago
Technical Support Specialist
Woburn, MA
Full-time
Onsite
New Grad, Entry LevelPatient Funding Alternatives (PFA) is dedicated to helping Medicaid-eligible and medically underserved individuals access necessary healthcare. The Technical Support Specialist provides front-line technical support for employees, troubleshooting hardware and software issues while ensuring excellent customer service and communication.
CollaborationHealth CareInformation ServicesInformation Technology
Responsibilities
Provide first-level technical support for Apple devices, including MacBooks, iPhones, and iPads
Troubleshoot and resolve basic hardware and software issues for employees working in-office and remotely
Set up, configure, and maintain end-user equipment and accessories (keyboards, mice, monitors, printers, etc.)
Assist with user account setup, password resets, and basic application support
Document common issues, resolutions, and procedures for inclusion in the company knowledge base
Escalate complex or unresolved issues to senior technical staff as appropriate
Track and manage support requests through a ticketing system to ensure timely resolution
Maintain a high standard of customer service and clear communication with all users
Qualification
Required
Basic working knowledge of Apple macOS and iOS devices
Fundamental understanding of Wi-Fi and basic networking concepts
Basic proficiency with Microsoft Office (Outlook, Word, Excel, Teams)
Ability to follow technical instructions and learn new systems quickly
Strong verbal and written communication skills
Customer-focused mindset with a helpful, patient approach
Strong organizational skills and ability to prioritize multiple tasks
Attention to detail and commitment to accurate documentation
Dependable, punctual, and able to work independently with minimal supervision
High School Diploma or equivalent required
Ability to pass a 10-panel drug screening
Ability to pass a criminal background check
Preferred
Prior experience in a technical support, IT help desk, or customer service role is a plus but not required
Relevant coursework, certifications (e.g., CompTIA ITF+, A+), or hands-on technical projects are a plus
Benefits
Medical, dental, and vision coverage through UnitedHealthcare and Guardian
Employer-paid life and disability insurance
401(k) plan with company match
$100 annual reimbursement for fitness, mindfulness, and wellness activities
Access to mental health tools like the Calm Health app
24/7 Employee Assistance Program
Flexible spending accounts
Nationwide fitness programs
Virtual care
Company
Patient Funding Alternatives
At Patient Funding Alternatives we support the medically underserved Medicaid population through the delivery of health equity-based funding alternatives for the benefit of all stakeholders including patients, health systems, states and employers.
Founded in 2012
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
James (Mac) Fox
CoFounder and CTO
Ray Ruddy
Chief Financial Officer
Company data provided by crunchbase