Leviton · 22 hours ago
Customer Service Manager
Bothell, WA
Full-time
Onsite
Mid, Senior Level
$90K/yr - $123K/yr
5+ years expLeviton is a company that focuses on building solutions for lighting, power, and connectivity in everyday spaces. The Customer Service Manager will manage the day-to-day operations of customer service and sales support, ensuring customer satisfaction and team development with minimal supervision.
Consumer ElectronicsEnergy ManagementHardwareLightingManufacturingSoftware
Hiring Manager
Emily Blackwell
Responsibilities
Maintain a keen understanding of and contact with customers in a variety of ways. Resolve complex issues, escalated customer problems resulting in an increase in the overall level of customer service
Manage and develop a team of motivated customer service professionals that provides timely responses to customer questions and needs. Provide employees with training on procedures, systems and customer service-related knowledge and behaviors
Establish and communicate service metrics; monitor and analyze results and identify customer trends; make recommendations for improvement and implement
Work with other departments including Operations/Production and Sales to identify priorities and coordinate plans to correct issues and provide more timely responses
Prepare various reports including annual budget; forecasts; variances, and others
Recommend and implement programs and process improvements that support the overall market and strategic plans
Qualification
Required
Ability to lead, manage, motivate, and mentor team to drive towards success and foster a culture of excellence
Strong problem-solving skills to identify issues and develop effective solutions
Provide excellent service to internal and external customers
Take initiative to address potential issues or concerns before they escalate to ensure smooth operations
Guide team members through their professional development, offer constructive feedback, assess performance, and provide continually support to help them succeed
Assess candidates' qualifications, their fit on the team, their ability to successfully perform in the role, and potential contributions to the organization
Ability to affect the behaviors, attitudes, and opinions of others, which includes persuasion and inspiration of others to follow a certain direction or adopt specific behaviors, often through leadership
Must possess superior verbal, nonverbal and written communication skills
Ability to communicate directly with customers in a professional manner
Ability to use this information to determine staffing levels and schedules to support high levels of service within budget constraints
Bachelor's degree (B.A) required
Previous customer service experience required
Minimum of five years customer service management experience required
Benefits
Medical (with an HSA option), Dental, Vision and Rx coverage beginning the 1st day of the month following your start date
401(k) Program with employer matching contributions. Participation begins immediately upon hire; employer match begins after 1 year of service
Life, Disability, Accident and Critical Illness insurance options
Up to 11 paid Holidays
Up to 18 days Paid Time Off
Volunteer Time Off
Tuition Reimbursement
Health Advocacy Program
Bereavement Leave
Additional wellness incentive programs
Company
Leviton
Leviton is a global leader in electrical wiring devices, lighting energy management solutions, networking solutions, security and home automation and commercial data infrastructure products.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$1M2013-06-05Grant· $1M
Leadership Team
Don Hendler
President and CEO
Daryoush Larizadeh
President
Recent News
PR Newswire
2026-01-22
2026-01-16
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