Parallel · 5 days ago
Security Systems Programmer/Remote Service Triage
United States
Full-time
Remote
Entry Level
$55K/yr - $75K/yr
1+ years expParallel Technologies is seeking a skilled and motivated Security Systems Programmer/Remote Service Triage Specialist to join their technical team. The role involves providing remote troubleshooting, programming, and technical support for security systems, ensuring customer satisfaction while working closely with clients and field technicians.
CannabisHealth CarePersonal HealthTherapeuticsWellness
Responsibilities
Provide remote configuration and programming for various security systems such as alarm panels, access control systems, and CCTV
Act as a first point of contact for service triage; analyze and diagnose issues, resolve minor technical problems, or escalate to appropriate teams when necessary
Work with clients to integrate security systems with other enterprise-level platforms and networks, ensuring smooth operation
Liaise with field technicians to guide on-site troubleshooting, testing, and problem resolution
Maintain accurate records of programming changes, system configurations, service requests, and troubleshooting steps taken
Provide clear and concise communication to customers regarding the status of their system, troubleshooting procedures, and system health checks
Conduct routine remote health checks of customer systems to ensure optimal performance
Ensure that systems are kept up to date with the latest software and firmware patches, improving security and functionality
Ensure that systems are programmed in accordance with industry regulations and client-specific security protocols
Qualification
Required
Associates Degree in a technology related field (or equivalent experience)
Minimum 1 year of relevant experience in a related field such as remote technical support, networking, cyber security, or system deployment
Must have a valid driver's license and be able to pass background, aptitude, & drug test
Knowledge of networking, IP configurations, and remote access technologies
Experience with troubleshooting tools and diagnostic software
Basic understanding of IT infrastructure and network communication
Excellent communication skills, both written and verbal
Strong problem-solving and analytical abilities
Ability to work under pressure and manage multiple priorities
Benefits
Comprehensive health and dental insurance
401(k) with company match
Generous paid time off and holidays
Paid Family Leave
Opportunities for professional development and certifications
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Vision insurance
Company
Parallel
Parallel cultivates, produces, and processes cannabis for medical purposes.
1001-5000 employees
H1B Sponsorship
Parallel has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (3)
2023 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$365.74MKey Investors
SunStreamEdward Brown
2022-12-08Debt Financing· $10M
2021-01-01Series Unknown
2019-06-27Series D· $100M
Leadership Team
Barry Jones
Chief Financial Officer
Lynnette F.
Chief Operating Officer
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