The Travel Corporation · 1 day ago
Travel Director / Trip Manager
United States
Full-time
Remote
Mid Level
$16/hr - $20/hr
3+ years expThe Travel Corporation is a global leader in the travel industry, dedicated to creating enriching experiences for travelers. They are seeking a Travel Director or Trip Manager to manage day-to-day trip logistics and ensure exceptional guest experiences across North American programs.
TourismTravel
No H1B
U.S. Citizen Only
Responsibilities
Proactively monitor guest wellbeing and address concerns before they escalate
Respond calmly and effectively to emergencies (illness, lost documents, safety incidents), liaising with local professionals and Operations as required
Exercise sound judgment in all situations, prioritizing guest safety, comfort, and confidence at all times
Manage day-to-day trip logistics for groups of up to 52 guests, ensuring smooth transitions and adherence to the itinerary
Coordinate closely with hotels, restaurants, attractions, and vendors to ensure timely arrivals and high-quality service
Uphold brand and quality standards by confirming guest requests and ensuring vendor expectations are consistently met
Deliver engaging regional commentary and insightful storytelling in fluent English to enrich the guest journey
Provide exceptional customer service by anticipating guest needs and responding with warmth, professionalism, and care
Utilize onboard technology and tools to communicate key trip details and enhance the overall guest experience
Manage trip funds and expenses, maintaining accurate records of optional experiences and financial transactions
Submit all required pre-trip and post-trip reporting accurately and within timeframes outlined by Standard Operating Procedures
Maintain open, professional communication with Operations, including appropriate escalation of issues when needed
Support and collaborate effectively with coach drivers to maintain coach cleanliness and a comfortable onboard environment
Navigate interpersonal communication with professionalism, cultural awareness, and respect at all times
Work collaboratively with fellow Travel Directors and team members to deliver a cohesive, high-quality guided vacation
Source and procure approved trip components (e.g., snacks, gifts) in accordance with specific brand guidelines
Adapt and problem-solve calmly in dynamic situations to ensure trip success
Perform other duties as needed to support the smooth operation of the trip
Qualification
Required
3–5 years of over-the-road experience with primary responsibility for leading guided trips for adult or student travelers in medium to large group settings (approximately 20–60 guests)
Demonstrated experience managing day-to-day trip operations, including logistics, guest care, and on-trip decision-making
Proven ability to deliver engaging commentary and storytelling to diverse audiences in a professional group travel environment
Experience working directly with vendors, hotels, restaurants, and transportation partners while maintaining service and quality standards
Must be a US citizen or possess a work permit/visa for the US
Applicant must be available during peak operating season: May 1 – June 30 and/or September 1 – October 31
Preferred
Strong preference will be given to candidates with expertise in the National Parks
Formal guiding certification (ITMI, IGA, and/or TripSchool) strongly preferred
Company
The Travel Corporation
Worldwide travel expert, with 40 sales offices and 10,000 team members, 2 million customers annually to over 70 countries.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-07-16Acquired
Leadership Team
Chris McConnell
Chief Financial Officer
Chandler Ramirez
Partner Services Coordinator
Recent News
Company data provided by crunchbase