BW Converting · 1 day ago
Technician, Field Service Technical Support
Kansas City, KS
Full-time
Onsite
Entry Level
2+ years expBW Converting Solutions is a strategic alliance of resources and services that offers innovative technologies in the design, manufacture, and service of high-performance converting and packaging machinery. The Field Service Technician will be responsible for responding to customer inquiries, providing technical support, and improving customer satisfaction through effective service and collaboration with onsite professionals.
Mechanical Or Industrial Engineering
Responsibilities
Contact for field service phone/online inquiries from customers; maintain positive relationships with customers
Provide technical support to customers by answering questions about machine features/functions; make recommendations for solutions to typical problems that may be encountered
Build and maintain a technical knowledge base by creating, maintaining and updating technical documents/procedures
Anticipate potential problems and provide solutions; detect unusual problems and promptly report to supervisor
Collaborate with other departments to resolve technical/logistical issues
Make field service calls to assist with installations and troubleshoot malfunctioning machines; determine root cause of trouble and reporting findings and solutions
Conduct pre/post installation meetings and audits at customer facility; provide training to customer operation and maintenance personnel as necessary
Prepare and submit reports as required
Maintain a clean, orderly and safe working environment
Organizing, testing and updating equipment, installing and configuring hardware and software products
This commitment requires travel and flexibility to work with your schedule
Qualification
Required
2 years of experience partnering with sales and/or customer interface
Ability to manage multiple projects and deadlines consecutively
Attention for detail
Self-motivation and the ability to work effectively under deadlines with minimum supervision
Preferred
2 years of experience with complete life cycle of product concept through production
Company
BW Converting
From paper to plastic, ink to textile products, to packaging, BW Converting changes things for the better.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Karen Elsner, CMA, MBA
EVP & CFO at Barry Wehmiller Converting Solutions
Tara Jagler
Global People Business Partner
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