Net2Source (N2S) · 2 hours ago
ServiceNow Lead/ Architect
Austin, TX
Contract
Onsite
Senior Level
5+ years expNet2Source (N2S) is seeking a ServiceNow Lead/Architect to manage and implement service management technical solutions. The role involves leading a team in the transition of ServiceNow-based solutions while ensuring alignment with business requirements and facilitating client interactions.
B2BDeliveryHuman ResourcesInformation Technology
Hiring Manager
Shubham Gupta
Responsibilities
Managing and implementing the service management technical solutions based on ServiceNow BCM, CSDM and SAM Pro leading and working with the solution architects to ensure a seamless installation
This role is accountable and responsible for matching business requirements with toolset functionality
Preparing slideware to illustrate the presentations is required
Leading the team that implements the developed solution
This role guides the efforts of the Tools Workstream Project Team to implement the solution, ensuring that the solution continues to meet business requirements through the transition as change orders alter the scope of the overall solution
They will participate in all aspects of the transition project from pursuit support, to post go-live support
This includes working with the Solution Team estimating the project costs and timelines, assisting with the project plan build, identifying, and acquiring resources, making technical decisions based upon input from the team, escalating issues and risks, and working with the project manager to ensure that the project makes its deliverable commitments on time
Building the SI Practice ServiceNow Capabilities
When not working transitions, this role could support the Solution Team in developing content for all aspects of the client life cycle: ServiceNow-based SI Platform design, pre-sales collateral, bid presentations, transition deliverables, and content for new product/service exploratory: white papers, presentations, and business case development
This role also trains team members on SNOW functionality
75% Lead Tools Work Stream during Transitions
15% Project/Deliverables Management
15% Client Interactions
Qualification
Required
Extensive knowledge of ServiceNow, solid technical knowledge of client/server applications and their associated infrastructure and network requirements
Excellent oral and written skills are a must as the role frequently conducts presentations to and interacts with all levels of Capgemini and Client organizations, creating the content, and writing and editing deliverables
Proficient ITIL Process knowledge as the role uses that knowledge combined with ServiceNow knowledge to assist in the design of the solution, and in assisting the client to define their requirements for ServiceNow configuration
The goal is to strongly urge the use of Capgemini-defined functionality of the toolset to satisfy client requirements in lieu of creating one-off solutions
Understand the business use of SNOW configurations
Understand the downstream impact of SNOW Configuration in follow-on reporting and interface applications
Proven ability to develop positive working relationships in a distributed team, and to create effective collaboration with direct and extended team members is vital
Ability to work under pressure and manage to deadlines
A minimum of three years IT leadership experience as a team lead, project manager, or service delivery manager
At least five years ServiceNow development and support experience
Excellent analytical and problem-solving skills
Proficient with all Microsoft Office applications
Preferred
ServiceNow accreditation as a professional ServiceNow Engineer desired
Bachelor's degree in computer science or related field (not required in exchange for working experience)
Company
Net2Source (N2S)
Net2Source (N2S) is a Minority owned global workforce solutions company recognized by SIA as the largest and fastest-growing Total Talent Solutions provider with a presence in 34 countries and in-house Glo-Cal (global and local) teams to support our clients.
1001-5000 employees
H1B Sponsorship
Net2Source (N2S) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (7)
2022 (8)
2021 (10)
2020 (25)
Funding
Current Stage
Late StageLeadership Team
Ashish Garg
Founder & CEO
Company data provided by crunchbase