Ochsner Health · 10 hours ago
Credit Resolution Rep
New Orleans, LA
Full-time
Onsite
Entry Level
1+ years expOchsner Health is a dedicated healthcare provider committed to serving and innovating since 1942. They are seeking a Credit Resolution Representative responsible for ensuring the financial security of patient accounts by managing credit balances and processing refunds accurately and timely.
Health CareHospitalInformation TechnologymHealth
Responsibilities
Responsible for researching all refund requests
Accurately and timely handles requests for refunds/identification and correction of credit balances
Consistently meets production goals as established by management
Demonstrates competency in federal, state, and third party regulations
Demonstrate responsibility for professional growth and maintaining required knowledge and skills to perform the duties of the position
Other related duties as required
Qualification
Required
High school diploma or equivalent
2 years' experience in customer service, healthcare, or leadership OR 1 year of internal company experience with demonstrated success in relevant area
Must have computer skills and dexterity required for data entry and retrieval of patient information
Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process
Must be proficient with Windows-style applications, various software packages specific to role and keyboard
Strong interpersonal skills
Ability to perform effectively under conditions of fluctuating workload
Preferred
Bachelor's degree
Hospital and/or clinic revenue cycle experience and decision making, problem solving, analytical, and quality management skills; billing or financial experience a plus
Company
Ochsner Health
Ochsner Health is the leading nonprofit healthcare provider in Louisiana, Mississippi and across the Gulf South, delivering expert care at its 47 hospitals and more than 370 health and urgent care centers.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$1.6MKey Investors
Parkinson's Foundation
2023-07-25Grant
2018-10-04Grant· $1.6M
Leadership Team
Beth Walker
CEO
Kim Ellender
Chief Executive Officer - St. Bernard Parish Hospital
Recent News
2025-12-24
New Orleans CityBusiness
2025-10-31
Company data provided by crunchbase