The Judge Group · 20 hours ago
Help Desk Analyst
Draper, UT
Contract
Onsite
Entry Level
$20/hr - $22/hr
2+ years expThe Judge Group is seeking a Help Desk Support Analyst to deliver high-touch technical support to internal users. The role involves responding to client issues, collaborating with engineering teams, and maintaining documentation while ensuring proactive case management.
E-LearningInformation TechnologyProfessional Services
Hiring Manager
Shree Rout
Responsibilities
Deliver high‑touch, white‑glove technical support to internal users
Respond to client issues with a strong sense of urgency—via phone, email, or ticketing system
Provide world‑class service throughout the issue lifecycle
Collaborate with engineering teams and product owners when escalations are required
Take full ownership of cases from initiation through resolution, ensuring proactive updates
Maintain strong ticket hygiene: proper categorization, detailed notes, backlog management
Keep documentation current by updating knowledge base articles
Identify opportunities to improve processes and propose more strategic, efficient workflows
Develop subject‑matter expertise in supported technologies such as:
Messaging (Exchange, etc.)
Zoom
SharePoint
MacOS
Unix
Voice systems
Mobile technologies
Other enterprise tools and platforms
Qualification
Required
High school diploma required
Minimum 2 years of enterprise-level technical support experience, ideally including phone support
Strong technical knowledge and troubleshooting experience with: Microsoft Windows (7, 10, 11), Zoom, Networking (LAN/WAN, enterprise domain environments), Windows desktop/server OS, Active Directory, Microsoft Outlook, Microsoft Office Suite (Word, Excel, PowerPoint), Basic understanding of Citrix, VMware, VDI, and other virtualization technologies, iOS and Android application troubleshooting
Excellent communication skills and strong command of English
Demonstrated customer‑service focus and ownership mindset
Team‑oriented, collaborative, self‑motivated, and eager to learn
Flexibility to support occasional 24?7 shift rotations for business continuity or critical events
For language‑specific support roles, shift hours align with the region of coverage
Preferred
At least 2 years supporting Microsoft 365 Suite, iOS, and Android technologies
Experience supporting VIP or executive-level users
Company
The Judge Group
Results through the Power of Experience.
1001-5000 employees
H1B Sponsorship
The Judge Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (3)
Funding
Current Stage
Public CompanyTotal Funding
unknown1997-02-14IPO
Leadership Team
Charlton Monsanto
Executive Vice President of Integrated Services and Innovation
Recent News
Seattle TechFlash
2025-09-12
2025-08-05
The Judge Group
2025-05-07
Company data provided by crunchbase