Motorola Solutions · 11 hours ago
Associate Customer Support Manager - Federal DoD
United States
Full-time
Remote
Entry, Mid Level
$60K/yr - $70K/yr
2+ years expMotorola Solutions is a global community focused on enhancing safety through technology. The Associate Customer Support Manager for Federal DoD will support the Federal DoD Customer Support Manager in ensuring customer satisfaction and managing contract commitments effectively.
Cyber SecurityTelecommunicationsVideo
No H1B
Responsibilities
Directly supports Federal DoD CSMs to ensure the timely execution and compliance of contract commitments
Coordinates, reviews, and prioritizes all contract and project efforts with the CSM
Serves as a key liaison to ensure customer delight with service delivery
Tracks all post-award contract service deliverables using a central repository
Schedules all contractual commitments, such as Preventative Maintenance Inspections (PMI), by engaging Centralized Managed Service Operations (CMSO) and/or field resources
Processes work tickets between vendors and customers to facilitate timely accounts payable and receivables
Performs contract loading to ensure customer entitlement of purchased service products
Monitors Installation Agreements (IA) forecast dates by collaborating with the service shop and advising revenue tracking personnel
Assists the Federal DoD CSM with RFI and RFP responses (e.g., gathering quotes from vendors/service shops, collecting details from field teams)
Gathers all necessary inputs from customers and field teams for the Customer Support Plan (CSP) and Install Base (IB), including periodic required updates
Creates internal and customer-facing documentation related to contract services and best practices
Performs (where required) and/or ensures that monthly/quarterly customer reporting is executed and delivered on time
Works with designated end-customer points of contact to collect necessary support data for contract support
Works closely with Order Management teams to ensure all necessary data is accurately provided, loaded, and thoroughly completed to prevent unexpected delays
Orders parts through internal channels, credit card, or the PO system as required
Attends weekly forecast and team meetings
Escalates any issue(s) requiring management review/influence, including any customer satisfaction items
Qualification
Required
2+ years of experience in one of the following: Lifecycle Services, Account Management, Management, Customer Service, Sales, Systems Implementation, Integration, Dispatch, LMR Sales, LMR Engineering, Customer Support, Customer Account Management, Project Management, Public Safety, Military or Technical Services Sales
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position
Ability to multi-task in a fast-paced environment, potentially working remotely from the supported Federal CSM(s)
Strong proficiency in Google and Google applications, as well as Microsoft Office and Excel
General business acumen, including a functional understanding of P&L statements, Risk, and Cost/Margin/Revenue principles
Benefits
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
And more!
Company
Motorola Solutions
Motorola Solutions creates mission-critical communication solutions and services for public safety and commercial customers.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1BKey Investors
Silver Lake
2023-01-06Post Ipo Equity· $1B
2011-01-04IPO
Leadership Team
Mahesh Saptharishi
Executive Vice President and CTO
Jack Molloy
EVP and Chief Operating Officer
Recent News
Android Headlines
2026-01-23
Company data provided by crunchbase