NEOGOV · 11 hours ago
Sr. Social Services Assistant - Benefits Division
Charlottesville (22902), VA
Full-time
Onsite
Mid, Senior Level
$46K/yr - $58K/yr
2+ years expNEOGOV is seeking a Senior Social Services Assistant to contribute to the delivery of programs and services that support essential needs and enhance the quality of life for residents in Charlottesville. The role involves performing complex technical, administrative, and customer service support related to eligibility determination and service delivery, as well as advising and training other staff members.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Prepares weekly team statistics and notifies relevant individuals of work progress
Assists applicants, clients, and staff in completing forms and other documents primarily through in-person interviews, screening and reviewing applications and records verifying information
Searches federal, state and local information systems to set up client records and make assignments
Reviews case forms and other documents for accuracy, completeness, and conformance to policies and regulations
Interprets and makes determinations based on established policies, precedents, and administrative regulations
Assists with or resolves non-routine/difficult situations based on knowledge and interpretation of established policies and procedures
Schedules appointments for applicants, ongoing clients, and others when needed
Monitors incoming paperwork including electronic sources and assigns cases to appropriate staff
Provides information on policies, procedures, payments, services and application requirements to other employees, vendors, agencies, the courts, and the public
Analyzes administrative functions and provides feedback to supervisor on departmental policies and procedures to improve processes or resolve issues
Maintains and monitors filing systems and records according to established guidelines
Collects information to prepare special and periodic reports and to interpret and organize resource information
May serve as lead Social Services Assistant by supporting, training, and advising Social Services Assistants and Customer Service staff on complex and/or sensitive situations
Provides coverage for support positions as needed
Analyzes short-term administrative needs of the unit (e.g., status of supplies and equipment, determining if work order is needed)
Required to respond upon activation from the City Manager of the Continuity of Operations Plan and/or Emergency Operations Plan. Must have the ability to be contacted and respond based on Department guidelines
Responsible for appropriate use and maintenance of City equipment, tools and other resources, including work time
Regular and reliable attendance
May exercise general supervision in the absence of the supervisor
May maintain information security
Performs additional duties to support operational requirements as apparent or assigned
Qualification
Required
High School Diploma or GED AND two (2) years of clerical or administrative support work which included face to face customer service experience
Required to successfully pass a pre-employment background check and pre-employment drug screen
Preferred
Associates Degree or certificate in a human services field
Two (2) years of experience in a Virginia social services agency
Virginia Driver's License and acceptable driving record
Benefits
13 paid holidays plus 1 floating holiday
Paid vacation and sick leave
Health insurance options with employer contribution
Employer-paid life insurance
City's retirement options
Gym membership reimbursement
Tuition reimbursement
Continuing education/training opportunities
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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