LPL Financial · 2 hours ago
Senior Operations Specialist - Estate Team
Fort Mill/Charlotte
Full-time
Onsite
Mid, Senior Level
$22.47/hr - $37.45/hr
2+ years expLPL Financial is a leading wealth management firm empowering professionals to help clients achieve financial goals. The Senior Operations Specialist will support desk advisors by managing operational inquiries related to Death and Divorce Processes, ensuring a high level of client service.
FinanceFinancial Services
Responsibilities
Preparing and processes new account paperwork successfully which may include preparing forms, obtaining appropriate signatures, and preparing documentation for processing, tracking and coordinating rollovers/transfers, either manual or ACAT
Assist desk advisors in addressing client queries over the phone via inbound and outbound calling activities. Examples of calls include but are not limited to account maintenance, cash management, general tax reporting and other inquiries
Proactively handoff clients who seek financial advice and trading requests to desk advisors inbound/outbound calls
Review and Interpret Court Documents related directly to Death and Divorce Processes
Actively participate in customer service training and other training to remain current with operational policies and procedures
Provide regular feedback to the Management team on how to improve both the client experience and operational efficiencies
Communicate operational and financial industry policies and procedures
Regularly exercise excellent business judgment
Research and resolve client issues
Referral of new clients going through the Estate Process to Financial Advisors
Qualification
Required
2+ years' direct client experience within the financial services industry
1+ years' call center experience
Preferred
Financial related service call center experience: or other service-related job experience considered
Proficient in Microsoft Office and web-based applications
Experience using Sales Force and Client Works a plus
Ability to assist customers in call center environment while accessing data via multiple PC lookup applications
Excellent verbal and written communication skills
Positive, customer focused attitude and demeanor with a desire to provide outstanding service
Problem solving skills and attributes
Ability to work effectively within a team environment
Able to learn complex financial information and terminology at a fast pace
Must have excellent telephone service/relationship management skills
Must have excellent communication skills, and strong service ethic
Benefits
401K matching
Health benefits
Employee stock options
Paid time off
Volunteer time off
And more
Company
LPL Financial
LPL Financial provides investment solutions and tools for independent financial advisors.
5001-10000 employees
H1B Sponsorship
LPL Financial has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (106)
2024 (105)
2023 (122)
2022 (127)
2021 (65)
2020 (44)
Funding
Current Stage
Public CompanyTotal Funding
$2.5B2025-03-31Post Ipo Equity· $1.5B
2024-06-03Post Ipo Debt· $1B
2010-11-18IPO
Leadership Team
Rich Steinmeier
Interim CEO
Sid Vyas
Chief Technology Officer/EVP
Recent News
2026-01-23
2026-01-23
Company data provided by crunchbase