NEOGOV · 2 hours ago
Public Service Assistant
Glendale, AZ
Full-time
Onsite
Entry Level
$16.89/hr - $25.34/hr
1+ years expNEOGOV is a part of the City of Glendale, and they are seeking a Public Service Assistant to perform a variety of technical and clerical library customer service duties. The role involves assisting patrons at the circulation desk, managing library materials, and providing excellent customer service to the community.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provides stellar customer service to library patrons and the community
Checks library materials in and out; evaluates condition of materials returned; sensitizes and desensitizes materials
Registers patrons and updates registration information using on-line circulation system
Verifies residency status and maintains records of library cardholders
Explains and enforces library policies with patrons
Collects and adjusts fees for lost or damaged materials
Assists patrons in person, on the telephone, or through email regarding library information, library materials or services, and refers them to the appropriate sources of information
Participates in the training and monitoring of library volunteer staff in work related to circulation
Assists patrons with the library’s print management system, basic computer assistance including: software/hardware, public Wi-Fi network, and library e-resources
Provides general and department specific information to the public and to city employees
Orients patrons to the library by informing them of services and programs available and the location of materials
Locates, pulls, and processes library materials requested by library patrons
Assists patrons with locating books and other materials or use of library equipment
Responds to telephone inquiries
Collects fees and processes lost book payments
Processes damaged items and prepares associated bills
Searches shelves for items claimed returned
Shelves library materials according to Shelving Guideline Standards
Handles donations and withdrawn library materials for Book Sale usage
Assists with circulation maintenance of materials including but not limited to mending, statistics, cleaning, and restocking of supplies
Works in a safe manner and reports unsafe activity and conditions
Performs other related duties as required
Qualification
Required
One year of customer service and library work experience
Knowledge of library policies and procedures
Knowledge of automated library systems
Knowledge of cash handling procedures
Knowledge of self-checkout procedures
Skill in use of personal computers, computer applications and automated library systems
Skill in typing at a speed necessary for successful job performance
Skill in customer service
Ability to listen to, comprehend and respond to patron requests
Ability to provide information regarding the library and its services
Ability to operate library equipment such as laminators, copiers, spiral machine, poster makers, and other specialized equipment
Ability to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines
Ability to operate a personal computer using program applications appropriate to assigned duties
Ability to clean and monitor computer equipment such as headphones, mice, batteries, etc
Ability to monitor computer usage
Ability to troubleshoot minor hardware and software problems
Ability to monitor various printer supplies
Ability to assist in the configuration of basic types of computer hardware and peripherals
Ability to assist with inventory of computer equipment and software
Ability to assist reference and youth staff with maintenance and special projects
Ability to communicate effectively both orally, in writing, and over the telephone with the public and other employees
Ability to comprehend written work instructions and sort and catalog a variety of books, written documents, and materials
Ability to sit at a computer for long periods of time
Ability to lift up to 20 pounds and maneuver heavy book carts
Ability to work safely in a library environment
Will be required to work evenings, weekends and holidays
Benefits
The City of Glendale offers a generous benefits package with competitive rates that become effective the 1st of the month following 30 days of employment.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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