EyeCare Partners · 4 hours ago
RCM/Supervisor, Quality Assurance- Payment Posting
United States
Full-time
Remote
Mid Level
3+ years expEyeCare Partners is the nation’s leading provider of clinically integrated eye care. The Supervisor for RCM QA (Payment Posting) is responsible for overseeing payment posting performance, quality assurance, and process optimization across multiple practices, ensuring timely and accurate posting of payments and financial reporting.
Hospital & Health Care
Responsibilities
Supervise and support the day-to-day activities of payment posting staff and offshore partners
Ensure accurate and timely posting of all payment types, adjustments, denials, and patient responsibilities in alignment with organizational and payer standards
Perform QA audits (10–15% sample minimum initially) and monitor error types such as over/under posting, payer mismatches, and incorrect denial assignments
Log and trend QA errors, providing monthly reporting and root-cause analysis to leadership
Use of PowerBI and other tools to develop dashboards reflecting site-specific and function-specific metrics
Coordinate with RCM managers and supervisors to align training needs, system updates, and error remediation
Establish and maintain structured feedback loops with production teams and escalation protocols for recurring or critical issues
Reconcile EOBs, deposits, and unapplied cash; address complex discrepancies and escalate when necessary
Maintain and update SOPs, QA workflows, audit logs, and training documentation
Lead onboarding and continuous training of internal and offshore staff on QA expectations and posting procedures
Ensure adherence to HIPAA, payer, and regulatory compliance standards
Promote collaboration across departments and encourage staff engagement and professional growth
Assist with standardization efforts across ECP and scale QA resources
Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service
Performs other duties that may be necessary or in the best interest of the organization
Qualification
Required
Must reside in the following states: AL, AZ, FL, GA, IL, IN, KS, KY, MI, MN, MO, NC, NJ, OH, OK, PA, TX, VA
Minimum Required: 3+ years of experience in payment posting
Strong knowledge of payment posting protocols, denial handling, reconciliation, and billing compliance
Analytical thinker with ability to interpret QA data and drive process improvements
Detail oriented, professional attitude, reliable
Strong time management and organizational skills to support the leadership of this function
Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
Interpersonal skills to support customer service, functional, and teammate support needs
Able to communicate effectively in English, both verbally and in writing
Ability to effectively engage and present to diverse audiences at all levels in the organization
Capable of building strong cross-functional relationships and leading with influence
Ability for basic to intermediate problem solving, including mathematics
Intermediate computer operation
Proficiency with Microsoft Excel, Word, PowerPoint and Outlook
Specialty knowledge of systems relating to job function
Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines
Knowledge of payer guidelines and HIPAA regulations
Direct supervision of payment posting staff and QA oversight of offshore production teams
Responsible for QA audit processes, performance monitoring, training, and corrective action
Reports team metrics and staffing insights to RCM leadership on a regular cadence
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
Responsibilities include interviewing, hiring, and training employees, planning, assigning, and directing work; appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems
Preferred
Preferred: 1-2 years in a supervisory and/or QA-focused role
Company
EyeCare Partners
At EyeCare Partners, we are on a mission to reinvent eye care by creating a network of optometry and ophthalmology practices that bring together a wealth of expertise, resources and knowledge.
5001-10000 employees
H1B Sponsorship
EyeCare Partners has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Late StageLeadership Team
Mitchel Jones
Division CFO - Optometry
Nicholas Anguish
Division Chief Financial Officer - Ophthalmology
Recent News
2025-10-07
2025-08-21
Morningstar.com
2025-08-19
Company data provided by crunchbase