Troutman Pepper Locke LLP · 11 hours ago
Legal Support Manager
Richmond, VA
Full-time
Onsite
Mid, Senior Level
$125K/yr - $150K/yr
5+ years expTroutman Pepper Locke LLP is a firm committed to employee support and advancement. The Legal Support Manager oversees legal support management for the Multifamily Housing practice group, ensuring effective staffing and resource allocation while fostering a collaborative culture aligned with firm objectives.
Law Practice
Responsibilities
Oversee all aspects of legal support staff management, including hiring, professional development, day-to-day supervision, and performance management, partnering with Human Resources as appropriate
Work closely with the Multifamily Housing Operations Manager to understand practice group processes, align staff resources and training with evolving practice group needs, and support the achievement of operational goals
In collaboration with the Legal Support Administrator, provide leadership and direction to assigned practice group legal support staff, including resource allocation, schedule management, performance management, and compensation recommendations, ensuring alignment with Human Resources
Develop a deep understanding of practice group operations and ensure legal support staff possess the skills and training necessary to meet the practice group’s needs
Analyze reports to generate insights, recommendations, and strategies to enhance team performance
Conduct regular check-ins with legal support staff and attorneys
Partner with Human Resources and the Legal Support Administrator for policy guidance and interpretation on matters such as coaching, counseling, career development, and corrective action
Collaborate with the Legal Support Administrator, attorneys, and legal support team to strengthen working relationships, build morale, and increase productivity and retention, support employee engagement through team building, community service, and other office initiatives
Collaborate closely with Legal Support Administrator and the Multifamily Housing Operations Manager to ensure work is appropriately assigned to the right personnel for optimal efficiency and effectiveness
Build and maintain strong relationships with the Multifamily Housing Operations Manager, legal support staff and firm-wide administrative departments to identify workflow improvements and resolve issues, including enhancements in billing, intake and conflicts, and attorney travel
Maintain confidentiality of information
Qualification
Required
Proven ability to inspire, lead, and develop high-performing teams
Exceptional leadership, managerial, strategic thinking, and time management skills
Outstanding written, verbal, and interpersonal communication skills
Ability to effectively communicate and present information as well as respond to questions from lawyers, staff, and clients
Advanced analytical and problem-solving abilities; able to identify issues, craft practical solutions, and resolve conflicts with sound judgment
High integrity and professionalism; established credibility and trusted partnership with practice group leadership, management, attorneys, and legal support team
Skilled at building productive relationships; effective both independently and as a collaborative team member
Able to represent the department in a professional and positive manner, serving as a role model for team members
Ability to balance multiple priorities, remain composed under pressure, and adapt to shifting demands
Strong commitment to client service, ethical conduct, and firm values
Demonstrated ability to self-manage and work independently in a remote, hybrid, and in-office settings
Ability to work effectively independently and as part of a team to promote consistent and efficient workflow processes
Strong organizational and prioritizing skills to streamline processes and improve efficiency
High-level of flexibility and adaptability as well as the ability to manage and support change in a fast-paced environment
Advanced knowledge in Microsoft Word, Excel, and PowerPoint
Bachelor's degree or any combination of training, education, and experience that demonstrates the ability to perform the essential duties of the position
Minimum five (5) years of progressive management experience, preferably within a legal/professional services environment
Demonstrated experience managing large legal support teams
Preferred
Experience leading resources supporting multiple individuals in multiple locations beneficial
Practice area knowledge in Multifamily Housing and familiarity with practice-level technology beneficial
Company
Troutman Pepper Locke LLP
Troutman Pepper Locke LLP helps clients solve complex legal challenges and achieve their business goals in an ever-changing global economy.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase