Kwik Trip, Inc. · 11 hours ago
Field Service Supervisor
La Crosse, WI
Full-time
Onsite
Entry, Mid Level
$67K/yr - $100K/yr
2+ years expKwik Trip, Inc. is seeking a Field Service Technician Supervisor to support and develop their Field Service Technicians while ensuring high-quality technical services across retail locations. This role involves overseeing technician schedules, conducting evaluations, and providing training and coaching to enhance technician performance.
Consumer GoodsFood and Beverage
Responsibilities
Oversee scheduling and approve technician timecards
Conduct 90‑day evaluations, annual performance reviews, and level‑up assessments
Manage onboarding, development, and performance accountability
Provide coaching, direction, and real‑time feedback to support technician growth
Deliver advanced training on installation, troubleshooting, and system best practices
Update and maintain training materials and documentation
Conduct onsite performance evaluations to assess skills and reinforce standards
Foster continuous learning and promote knowledge sharing
Observe technician work and verify adherence to installation and maintenance standards
Provide onsite coaching and address skill or safety concerns
Complete quality assurance checks on completed work
Visit priority locations to support setups, upgrades, and troubleshooting
Collaborate with store teams, cross‑functional partners, and vendors
Qualification
Required
Vocational/Technical post‑high school training or equivalent experience
2–4 years of technical field experience (retail systems, POS, cameras, networking, installations)
Strong understanding of Windows OS, POS/back‑office systems, and troubleshooting
Knowledge of cabling, networking equipment, rack setups, switches, routers, and patch panels
Ability to lead training sessions and maintain accurate documentation
Proficiency with ServiceNow FSM for tasks and inventory tracking
Strong communication skills and ability to collaborate effectively
Valid driver's license with good driving record
Ability to adapt to changing schedules and priorities
Ability to work independently or as part of a team
Strong decision‑making skills while onsite
Preferred
0–2 years of supervisory experience preferred
Continued education or relevant certifications are a plus
Company
Kwik Trip, Inc.
Our Mission: To serve our customers and community more effectively than anyone else by treating our customers, co-workers, and suppliers as we, personally, would like to be treated and to make a difference in someone's life.
10001+ employees
H1B Sponsorship
Kwik Trip, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (2)
2021 (1)
Funding
Current Stage
Late StageLeadership Team
Teresa Clark
Partnership Marketing Manager
William Hazeltine
Talent Partner
Recent News
2026-02-03
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-11
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