Boston Harley-Davidson · 8 hours ago
Motorcycle Sales Manager
Revere, MA
Full-time
Onsite
Mid, Senior Level
$90K/yr - $130K/yrBoston Harley-Davidson is seeking an experienced Sales Manager to lead their sales team and share the passion for motorcycles. The role involves managing the sales department operations, ensuring high levels of customer service, and overseeing business office operations related to finance and insurance.
AutomotiveFinancial ServicesLocal Business
Responsibilities
Oversee and manage all operations of new and pre-owned vehicles
Ensure sales department contributes acceptable levels of gross and net profit
Ensure sales personnel are well trained, motivated, and available when needed
Determine sales quota’s for sales personnel in accordance to their skill levels
Oversee sales, trade-ins, and delivery of all new and used vehicles
Maintain a sales history and/or vehicle history log book
Establish realistic forecasts
Initiate and maintain an inventory control system along with net profit objectives which eliminate the possibility of 'lower than anticipated' profits
Become familiar and efficient with all phases of the computer system required for sales management
Maintain a balanced new unit inventory in proportion to sales
Establish procedures to ensure timely and proper completion of all paperwork
Maintain showroom with a variety of vehicles set-up with different accessories and paint schemes, displayed in a well lighted environment which draws customers
Initiate procedures for quick and efficient handling of warranty items, including tagging and proper storage of these items
Maintain clean efficient facilities
Oversee and direct the business office operational activities related to providing finance, insurance, and extended service programs
Produce acceptable levels of revenue and profits for the dealership by selling finance, insurance, and extended service programs to new and used motorcycle customers
Cross-sell parts, accessories, and ready-to-ride products to customers
Establish and maintain good working relationships with several finance sources, factory and otherwise
Actively recruit and maintain a strong market base for the providing of available finance and Insurance products. Pro-actively use sales techniques
Analyze departmental activities and practices effective problem solving techniques
Employ a system of responsible accounting, including budget and internal controls. Set monthly sales objectives and attain goals. Provide with reports, as requested
Pursue a continuing program of formal and informal education in the area of expertise to maintain, strengthen and broaden service. Belong to (or join) any relevant associations
Submit paperwork to and obtain approval from finance sources on all finance deals
Set up finance forecasting in conjunction with the sales department forecasting to achieve a desired percent of penetration and income. This is to be done on both a monthly and an annual basis
Maintain files of active insurance and financial agencies. Maintain a Finance and Insurance logbook. Prepare monthly penetration reports on finance penetration
Establish and maintain procedures to ensure timely and proper completion of all sales related paperwork. Also check all paperwork for correct title, line information, taxes, errors, etc
Handle all rate quotations
Establish departmental work schedule, balancing the work load of all employees
Train Staff to use consistent and current sales methodologies
Set policies and procedures for sales department
Manage employee performance (evaluate and council) and conduct performance reviews in a timely manner
Assist with recruiting, interviewing, hiring, and terminating employees
Forward records of all employee performance reviews, disciplinary actions, job promotions, pay adjustments and letters of commendation to appropriate personnel for placement in personnel files
Provide training for all sales employees (seminars; workshops; sales schools, etc.)
Maintain sales follow up programs
Maintain budgeted revenue and expense objectives
Develop promotional campaigns in conjunction with the parts and service departments
Maintain efficiency reports on sales representatives
Provide reports to GM, as requested
Develop monthly and annual objectives for the department in collaboration with GM
Attend training sessions to keep current with sales department issues
Set up and maintain an adequate program which will ensure a 100% turnover ratio to the Business Manager or F&I department
Responsible for informing the entire dealership staff of any new programs or promotions relative to F&I. Also develop promotional campaigns in conjunction with other departments
Provide prompt, dependable, high quality, vehicle sales to customers by using current pro-active feature benefit sales techniques
Greet customers immediately, in a courteous and friendly manner
Handle telephone transactions quickly, and courteously
Ensure customers are properly qualified for needs, wants, and ability to buy
Institute a feature / benefit selling methodology so that all customers receive consistent treatment when doing business
Ensure cross sales of P&A, financing, general merchandise, warranties, insurance products and services
Develop and ensure use of a common and consistent quotation methodology for vehicle sales, trade-ins and purchases
Ensure that the delivery of any new or used motorcycle is and 'EVENT' that will endear customer to the dealership
Demonstrate commitment to the dealership’s philosophy of quality service to all customers and acts as a role model to other dealership employees
Establish and ensure road test, pre-delivery inspection, and vehicle delivery policies and procedures are followed
Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to 'Make Things Right'
Plan and execute 'exceptional' promotions to bring both 'new and existing' customers into the dealership on a regular basis
Coordinate promotions with other departments to maximize return on promotions spending
Treat all employees and customers fairly, courteously, and with dignity
Model superior customer service behavior for all sales personnel by maintaining positive relationships with customers, employees GM and owner(s)
Remain current with all sales department training available by reviewing ProSell & P.A.C.E. tapes and attending seminars, workshops, and other related training programs
Be prompt and available for flexible scheduling
Be honest and fair in all business dealings
Demonstrate an interest in growing the sales business
Focus on quality
Qualification
Required
Sales experience
Honest, motivated, outgoing, high energy self-starter
Willing to provide the highest level of customer service
Ability to manage employees and operations of the sales department
Familiarity with all phases of the computer system required for sales management
Ability to oversee and manage all operations of new and pre-owned vehicles
Ability to ensure sales department contributes acceptable levels of gross and net profit
Ability to determine sales quotas for sales personnel in accordance to their skill levels
Ability to maintain a balanced new unit inventory in proportion to sales
Ability to establish procedures to ensure timely and proper completion of all paperwork
Ability to maintain clean efficient facilities
Ability to oversee and direct the business office operational activities
Ability to produce acceptable levels of revenue and profits for the dealership
Ability to analyze departmental activities and practices effective problem solving techniques
Ability to employ a system of responsible accounting, including budget and internal controls
Ability to establish and maintain procedures to ensure timely and proper completion of all sales related paperwork
Ability to establish departmental work schedule, balancing the work load of all employees
Ability to train staff to use consistent and current sales methodologies
Ability to manage employee performance and conduct performance reviews
Ability to assist with recruiting, interviewing, hiring, and terminating employees
Ability to provide training for all sales employees
Ability to maintain budgeted revenue and expense objectives
Ability to develop promotional campaigns in conjunction with the parts and service departments
Ability to provide prompt, dependable, high quality vehicle sales to customers
Ability to greet customers immediately, in a courteous and friendly manner
Ability to handle customer complaints reasonably, showing empathy and a positive attitude
Ability to plan and execute exceptional promotions to bring both new and existing customers into the dealership
Ability to treat all employees and customers fairly, courteously, and with dignity
Ability to model superior customer service behavior for all sales personnel
Ability to remain current with all sales department training available
Benefits
401(k)
401(k) matching
Dental insurance
Disability insurance
Employee discount
Flexible spending account
Health insurance
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance
Company
Boston Harley-Davidson
Boston Harley-Davidson is motorcycle dealership that sells used and new motorcycle and offer motorcycle financing services.
Founded in 1959
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase