Chubb · 10 hours ago
Billing Services Manager - Workflow & Quality Control
Philadelphia, PA
Full-time
Onsite
Senior Level
5+ years expChubb is a world leader in insurance, providing a wide range of insurance products and services globally. They are seeking a Billing Services Manager to ensure the accuracy of workflow documentation, enhance the quality of billing and collection processes, and develop audit guidelines to meet financial and operational objectives.
Commercial InsuranceFinancial ServicesHealth InsuranceInsuranceMortgageRisk Management
Responsibilities
Responsible for ensuring workflow and standard operating procedure documentation is accurate and up to date working in close partnership with billing & collections leadership
Responsible for enhancing billing and collection process quality through active measurement of process standards and provide continuous feedback for billing operations management and staff
Develop a framework for quality assurance discipline to ensure key processes have been identified for both financial and operational impact, forms/template development to match identified best practices, audit schedule and capacity planning, audit sampling methodology and management reporting of results
In partnership with billing operations leads develop standards or best practices that will be measured through quality assurance audit process aligned to key financial and operational objectives
Capture and measure audit results including the development and management of audit forms/templates, audit result repository and audit sample methodology to ensure evidence and process coverage is achieved
Develop and distribute documentation of audit results that provides staff, direct management and senior management understanding of performance and corrective action plans for areas of opportunities
Provide collaboration with billing operations leads to understand their business objectives, strategies, and on-going challenges and partner to develop and prioritize key initiatives
Qualification
Required
QA experience required
Experience with insurance operations, billing and collections or related field
A strong understanding of billing and collections processes is essential. This includes knowledge of billing software systems, payment processing, collections strategies, dispute resolution, and compliance with relevant regulations
Strong information systems understanding and ability to use internal systems as well as Microsoft Office programs
Ability to dissect QA data sets, identify root causes/trends
Ability to document workflows and identify opportunities for efficiencies
Ability to excel independently and in a team environment
Commitment to continuous learning
A bachelor's degree in a finance, business administration or related field and proven insurance-related experience
Leadership and management experience
Minimum of 5 years experience in an analytical role
Aptitude for learning is required
Company
Chubb
Chubb is a mortgage firm that offers risk management, property, health, personal, business, health, home, and life insurance.
10001+ employees
H1B Sponsorship
Chubb has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$10.25BKey Investors
Berkshire Hathaway
2025-08-04Post Ipo Debt· $1.25B
2024-07-29Post Ipo Debt· $1.3B
2024-05-15Post Ipo Equity· $6.7B
Leadership Team
Annmarie Dugan Hagan
CFO Operations Technology & Transformation Chubb Group
John Keogh
President & Chief Operating Officer
Recent News
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2026-01-22
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2026-01-08
Company data provided by crunchbase