New Horizon Family Health Services · 17 hours ago
Information Technology Support Technician
Greenville, SC
Full-time
Onsite
Entry, Mid Level
2+ years expNew Horizon Family Health Services is dedicated to providing quality, affordable healthcare and is seeking an Information Technology Support Technician to maintain and support client computer systems. This role involves troubleshooting technical issues, supporting hardware and software installations, and ensuring efficient IT service delivery throughout the organization.
Health CareMedical
Responsibilities
Fields service requests submitted via ticket system, phone, email, or in-person; provides remote or onsite troubleshooting as appropriate to identify and resolve a variety of technical problems in a professional and timely manner; manages requests using issue prioritization and SLA guidelines
Supports Windows based laptops/desktops for overall installation, maintenance, management, configuration, issue resolution of all client hardware and software
Provides basic troubleshooting and support for networking, printing, and IP telephony systems
Furnishes written documentation of issue resolution, work performed
Provides support for all client system user accounts, including password management, creation, changes, and removal
Provides installation/set up of client systems, as required (new employees, relocation, replacement hardware, etc.)
Coordinates with the Purchasing Coordinator to maintain an accurate inventory of IT assets, and assists with purchase requisitions as required
Assists, as needed, the Systems Administrator and the Network Administrator with project work and/or emergency issues
Participates in the weekly rotation of on-call shifts, providing appropriate response to emergency requests
Provides assistance to the IT Services Delivery manager with documentation of expenditures related to designated systems; collection of information needed to prepare the annual IT budget, cost reports, and other reports as needed; prepares and presents monthly/annual reports and special reports to the IT Services Delivery Manager as required
Establishes and maintains good working relationships with all computer hardware/software vendors, Executive Management, supervisors and other personnel
Qualification
Required
Minimum two year Associate Degree in Computer, Information Technology or related field and three (3) years experience, preferably in a healthcare setting, OR
Bachelor's Degree in related field and two years relevant experience
Minimum of two years relevant experience
Benefits
Vacation plus holidays and sick leave
Medical (PEBA State Health Plan), Dental and Vision benefits
Flexible Spending and Health Savings Accounts
Voluntary Life Insurance
Short Term Disability and Long Term Disability
Optional contribution to a 403 (b) Retirement Plan, with up to 4% employer match after the first year of employment
Continuing education courses through SC AHEC
Company
New Horizon Family Health Services
NHFHS have been improving the health of the communities and Travelers Rest in the Upstate of South Carolina. We offer quality health care
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Stacy Feigl
Executive Assistant to Chief Medical Officer
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