IT System Support Analyst jobs in United States
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Electrolit USA · 10 hours ago

IT System Support Analyst

positionHouston, TX
timeFull-time
remoteOnsite
senioritySenior Level
date5+ years exp

CAB Enterprises, Inc. serves as the exclusive distributor of Electrolit in the United States, a leader in premium hydration beverages. The IT System Support Analyst will ensure the reliability and performance of IT systems, providing advanced technical support and mentoring junior team members while contributing to strategic technology initiatives.

FitnessFood and BeverageWholesale

Responsibilities

Respond to and resolve advanced IT support tickets related to hardware, software, and network issues
Lead troubleshooting for escalated technical problems and ensure timely resolution
Support employee onboarding/offboarding including account provisioning, equipment setup, and access configuration
Monitor and maintain system performance, security access, and infrastructure health
Assist in cyber security initiatives including endpoint protection and vulnerability management
Provide mentorship and training to IT Desktop I and other junior staff
Document technical procedures, solutions, and knowledge base articles
Collaborate with IT leadership on strategic initiatives such as infrastructure upgrades and tablet rollout programs
Participate in PC refresh cycles and ensure smooth transition for end-users
Maintain high standards of customer service and professionalism in all interactions
Other duties as assigned

Qualification

Operating systems knowledgeMicrosoft Office SuiteSAPERP systemsAnalytical skillsInterpersonal skillsCommunication skillsTime managementMultitaskingProfessional certificationsBilingual EnglishBilingual SpanishProblem-solving skillsConfidentiality commitmentMentoringTechnical documentation

Required

Minimum of five (5) years' experience in IT support or related fields
Bachelor's degree in Computer Science, Information Technology, or related discipline
Strong knowledge of operating systems (Windows, macOS), enterprise software, and hardware
Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, Teams)
Excellent analytical and problem-solving skills
Strong interpersonal and communication skills (oral and written)
Ability to explain complex technical concepts in simple terms
Effective time management and prioritization skills
Ability to multitask and manage multiple support requests simultaneously
Commitment to maintaining confidentiality and data security
Must be willing to travel up to 10% of the time
Must be legally authorized to work in the USA
Must be fluent in English and Spanish

Preferred

Experience with SAP or equivalent ERP systems preferred
Professional certifications (e.g., CompTIA A+, Network+, Microsoft, ITIL) are a plus
Experience supporting strategic IT projects and mentoring junior staff

Company

Electrolit USA

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Electrolit is a hydration beverage manufactured by Grupo Pisa, the leading pharmaceutical Company in Latin America, with more than 70 years in the market.
dateFounded in 2014
location
Houston, Texas, USA
people-size51-200 employees
web-link
https://electrolit.com

Funding

Current Stage
Growth Stage

Leadership Team

C
Caridad Ochoa
President Chief Executive Officer
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Recent News

Houston Chronicle
Electrolit turns historic Houston museum into new U.S. headquarters
2025-09-20
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Houston-based sports drink brand Electrolit moves headquarters to former Stages theater building
2025-09-19
Business Insider
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2025-08-17
Company data provided by crunchbase