Randolph Brooks Federal Credit Union · 10 hours ago
Member Service Call Center Representative (Corpus Christi)
Corpus Christi, TX
Full-time
Hybrid
New Grad, Entry Level
$20/hr - $20/hr
0+ years expRandolph-Brooks Federal Credit Union is seeking candidates for full time employment opportunities with their Member Service Call Center team. The Member Service Call Center Representative will provide exceptional service through multiple communication channels, process transactions, and enhance member experiences by recommending appropriate products and services.
BankingFinancial Services
Responsibilities
Responsible for creating an exceptional member experience and non-members through all contact center channels
Ability to communicate, multitask and operate contact center phone, email, and chat systems in a fast pace, high volume environment
Use cognitive judgment to identify, analyze and address all inquiries while maintaining current working knowledge of RBFCU policies and procedures and regulatory laws
Apply fraud detection techniques, submit debit card fraud claims and transaction disputes to maintain and safeguard member and credit union interests and sensitive information
Assist and fulfill general member transactions and inquiries on behalf of various departments. Including, but not limited to, account research, balance inquiries, deposit account transactions, opening/updating accounts, provide online banking support, consumer loan inquiries and submitting applications, and mortgage inquiries
Discuss and recommend products and services to meet the needs of the member and the mission of RBFCU
Identify concerns, feedback, and record complaint entries to improve and enhance member experiences and the brand of RBFCU
Works with department supervisors and displays accountability with real time decision making that directly impacts member interactions and accounts
Strive to meet or exceed department goals and objectives through key performance indicators and core values
All other duties as assigned (note: essential functions, responsibilities, and programs may change, or new ones may be assigned at any time with or without notice)
Qualification
Required
High School Diploma or GED
6 months of work experience in a Call Center or Financial Institution OR Customer Service
Must be able to work a flexible Monday-Saturday schedule (Hours of operation: Monday - Friday 8:00 a.m. - 6:00 p.m. and Saturday 8:30 a.m. - 4:00 p.m.)
Must have good organizational, communication, interpersonal and sales skills, along with the ability to multi task and manage time effectively with a close attention to detail
Attendance and promptness is pertinent
Ability to apply common sense understanding to carry out instructions furnished in written, oral, and diagram form
Ability to handle problems involving several concrete variables in standardized situations
Must be proficient in using PC, Microsoft applications software, Internet Explorer, and other office equipment
To ensure expectation of service is upheld, must have good organizational, communication, interpersonal and sales skills
Capable of demonstrating the ability to multi-task, manage time effectively, be detail oriented, accept ownership, and adapt to needs of department
Self-initiate and apply logic to problem solve with few concrete variables
Preferred
Bilingual (English/Spanish)
Benefits
Employees can earn an additional $2.00 per hour upon the successful completion of the RBFCU Bilingual Spanish/English certification.
Company
Randolph Brooks Federal Credit Union
Randolph-Brooks Federal Credit Union is focused on helping members save time, save money and earn money.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Christopher O'Connor
Chief Executive Officer
Sonya McDonald
Executive Vice President/Chief Operating Officer
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