GEA Group · 9 hours ago
Sr. technical Specialist- Pharma OSD EXP required
United States
Full-time
Remote
Senior Level, Lead/Staff
$36/hr - $45/hr
10+ years expGEA Group is seeking a Senior Technical Specialist for their Pharma Division. The role focuses on providing high-level technical support for Oral Solid Dosage technology, equipment, and processes, while working closely with Service and Aftermarket Sales Teams to ensure customer satisfaction and business objectives are met.
Food ProcessingIndustrialSupply Chain Management
No H1B
Hiring Manager
Courtney Kenyon
Responsibilities
The STS will perform onsite service work, including but not limited to troubleshooting, repairs, PM work, calibrations and other work-related responsibilities to meet customer expectations and business objectives
When not dispatched to support field service this position will be responsible for providing remote support in areas of troubleshooting, root cause analysis, process and will be the support arm for our field service team, engaging with our CTCs and other resources providing solutions and recommendations resolving problems in the field
Provides onsite support as required in situations where added technical support or process issues arise in which primary resources have not been able to resolve nor was STS able to resolve remotely
Promotes and engages in areas of Continuous Improvements with the interface points of NAM, and our CTCs interfacing with Shared Services, and other key GEA Stakeholders and resources reviewing and improving E2E processes in support of our customers and our business objectives for growth and profitability
Works closely with Aftermarket Sales and Technical Services in reviewing service reports, URS and SOW identifying spare parts, upgrades, SLAs and overall service opportunities to better serve or customers
Works closely with all our OSD CTC sites and develops into the NAM SME for all Oral Solid Dose equipment and technologies
Drives the training and development efforts for the FS team by working closely with the Service Management team and CTCs to review skill maps and established individualized training programs for learning which includes goals, objectives and timelines
Takes part in Key Account meetings and proactively handles open issues, technical support action items and other areas as required by the customer and by management
Handle parts delivery issues along with customer calls on technical problems and effectively resolves or engages appropriate SMEs within NAM or the CTCs to address unresolved issues
Works with the Director in supplying parts and service figures and validating reports and data directly helping the overall service management team to have greater visibility of key metrics and business critical objectives
Gather business intel for customer opportunities, spare parts history, equipment, obsolescence factors, FS history to support customer visits for sales opportunities fully preparing sales and management to effectively discuss opportunities and upgrades, assist on site as required
Works with the CTC Service Account Managers, Project Managers and participates in FATs at our OEM sites and SAT at customer sites in support of effective installations, commissioning, training and startup of new equipment
Works close with the Director of Service and Service Management Team toward achieving financial and business growth objectives and participates in strategy sessions to help define and initiative plan for current and future goals
Engages in other responsibilities as required to support Pharma Service business goals and objectives
Qualification
Required
Bachelor's degree in mechanical, electrical, or chemical engineering HIGHLY PREFERRED
10+ years of directly related experience in a role showing a high degree of success and achieved status in service and equipment Service, installation and commissioning of Pharma OSD equipment and was regarded as a technical Subject Matter Expert, (SME)
Requires experience and a track record of successes in Batch, Granulation, Tablet presses with the pharmaceutical industry
Must have diverse skills in technical support with E2E process from design through installation of systems and aftermarket service and support
Must have knowledge of pharmaceutical processing equipment, FDA regulations and standards such as cGMP, ISPE, USP, etc
Must possess the skills of remote support and have great communication abilities and the tools necessary to effectively solve problems
OSHA 10 training and basic certification
Analytical capabilities, problem-solving skills and ability to think and offer solutions to customer issues quickly
Strong Customer / market orientation with commitment to fast customer responses
Adapts well to changes in assignments and priorities
Ability to collaborate with dynamic and diverse teams
Must be willing to travel 75% domestically, including Canada and Puerto Rico
Benefits
Discretionary bonus (based on eligibility)
Equity awards
Company
GEA Group
GEA is the suppliers of systems and components to the food, beverage and pharmaceutical industries.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2014-01-01Private Equity
Leadership Team
Zsolt Szeker
SVP Indirect Procurement and Excellence Functions
Anselm Schoenmakers
Vice President Liners & Supplies PLM and Dairy Expertise
Recent News
2025-12-30
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