Morgan Stanley-LA · 8 hours ago
Vice President of Customer Success
United States
Full-time
Remote
Director/ExecutiveMorgan Stanley-LA is seeking a Vice President of Customer Success to develop and maintain strategic customer relationships while ensuring customer satisfaction. The role involves overseeing customer retention initiatives, creating success strategies, and leading a team to align customer needs with business objectives.
Facilities Services
Responsibilities
Developing and maintaining strategic customer relationships
Ensuring customer satisfaction
Overseeing customer retention initiatives
Creating customer success strategies
Managing accounts
Optimizing customer experiences
Identifying opportunities for growth and cross-functional collaboration
Leading a team to meet customer needs and align success with business objectives
Qualification
Required
Strong expertise in Customer Satisfaction, Customer Retention, and Customer Experience to drive value for clients and enhance loyalty
Proven experience in Account Management and building sustainable, long-term client relationships
Sales knowledge to identify opportunities for growth and upselling or cross-selling potential
Leadership and team management capabilities with excellent communication and interpersonal skills
Analytical thinking and problem-solving skills to address customer challenges and improve processes
Bachelor's degree in Business Administration, Management, or a related field
Preferred
Relevant experience in the financial services industry is a plus
Master's degree is preferred
Company
Morgan Stanley-LA
World Wise. One client at a time.
5001-10000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase